Customer Relationship Officer

Customer Relationship Officers handle the concerns of the people who buy their company's products or services. They work to rectify issues experienced by individual customers as well as aim to improve the organization's overall customer satisfaction ratings.

Building and managing a team of Relationship officers remotely.Managing a portfolio of accounts exceeding USD 3 Million (direct facilities).Researching, creating and following up on a target list of potential new businesses.Visiting and presenting liwwa’s financial products to prospective clients.Cross-selling liwwa’s range of products and...

University Degree in a related field (Business, Economics, Finance, Marketing).Ability to speak and write in both English and Arabic fluently.Minimum 1-4 years of sales experience, preferably within the financial sector.Excellent organizational skills.Excellent communication, interpersonal & presentation skills.Outstanding negotiation skills.Proficiency in...

Setting up company accounts for new customers. This multi-step process requires that the Officer understands the current processes of the new Customer and customize their account to match it in the best way possible. It also involves coordinating with the Technical team at LogistaaS to handle any custom requirements. Training users in new Companies on how...

Proactive interactions with customers through email, phone, online presentations, and in-person meetings.Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.Contribute to the design of customer journeys.Contribute to design playbooks and successfully execute proactive plays.Engage with customers...

Communicating with customers by making and receiving outbound and inbound calls, and handling customers visits and queries. Maintaining professional internal and external relationships that meet company core values.Generating and assessing new leads.Maintaining broad and in-depth knowledge of the product, its features, and pricing plans.Working with the...

Customs OfficerThe Customs Officer at ExampleCorp is responsible for inspecting incoming shipments and ensuring that they comply with customs regulations. This position is based at ExampleCorp's headquarters. The Customs Officer will work closely with the shipping department to ensure that all shipments are properly documented and that all duties and...

Key roles & Accountability: Servicing new and existing HNW clients relationships in the region by providing them with the full suite of financial services products & services.Provide financial services solutions to the HNW and wealth client base.Developing a plan to acquire new client relationships as well as broadening existing client...

Migrating & onboarding an existing portfolio and generating new businessWrite a developed executable plan for clients’ acquisitionIncrease client’s base in the CFD business at Ingot BrokersUnderstand customer needs and develop plans to address themCross sell productsSafe recording/Keeping and security of leads and client’s dataResolve...

About the jobBank of Jordan, a reputable financial institution, is seeking an experienced and highly motivated Executive Relationship Manager/ Corporate to join our dynamic team. As an Executive Relationship Manager, you will be responsible for managing and developing relationships with our corporate clients, specifically targeting executive-level contacts....

Capital Bank of Jordan is looking for a Relationship Manager – Select Segment to manage clients’ accounts and portfolios. Responsibilities:Achieve annual set financial targets.Provide new and existing clients with a full suite of Capital Bank’s products and services ensuring up-selling and cross-selling.Manage clients’ portfolio...

Open Position: Senior IT Procurement Buyer (APAC Role) An APAC IT Organisation is looking for Senior IT Procurement Buyer to join the team and be based in the Kuala Lumpur Key responsibilities include:Good experience in performing purchasing work for IT equipment including supplier & vendor sourcing, negotiation, purchase order and order...

Orchestrate a high volume of quality engagements via phone, email, social media, and other mechanisms to maximize impact on customer success within a defined territoryBuild relationships and collaborate with sales teams and both internal and external partners to achieve renewal and expansion of the business relationship with customersIn collaboration with...

Key Responsibilities Learn how to build and maintain trusted relationships with assigned (Tier 2) clients to achieve overall customer health and growth.Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to...

"SHUKR, an American, e-commerce, hijab fashion company with an office in Amman is seeking to hire a native English Speaker to communicate with our customers in the USA, UK, and Canada via email from our Amman office. The ideal candidate will be a female, fresh University graduate holding Jordanian nationality. The salary is excellent and includes benefits....

Recording customs transactions and billing Customs Duty to our clientsHandle Customs transaction for inbound shipment by booking the customs transactions to the Origins and local customersBook the customs charges that we receive from the destination

Delivering a comprehensive service to enquiring customersPossibly delegating certain customer enquiries to specific teamsManaging a large number of incoming calls and emailsManaging customers’ accountsKeeping a record of customer interaction and details of actions takenCommunicating with internal teams to discuss sales targetsGenerating sales leads,...

Customer Service Agent at Ultra Maritime Services (UMS) Part of Baconi Group– Jordan office.We are looking for a sharp professional to manage customer queries.Key skills:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Ability to stay calm when customers are stressed or upset.Excellent communication and...

Meets or exceeds portfolio targets for number of customers, revenue, and net profit, including lending. Generates new prospects through (personal network, existing customers..., etc.). Plans and coordinates the marketing of liwwa products to all clients within the portfolio in order to maximize revenue. Follows up with the clients to manage repayments for...

• Act as a role model for delivering a best in class customer experience from first contact with client through adoption, daily use, and renewal. • Drive Adoption and Customer Relation Management (CRM) strategy and establish team purpose by working to translate the ACE Team vision and objectives into actionable plans; limit customer churn; and...