Customer Success Officer
1 week ago
- Proactive interactions with customers through email, phone, online presentations, and in-person meetings.
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
- Contribute to the design of customer journeys.
- Contribute to design playbooks and successfully execute proactive plays.
- Engage with customers via variously defined interaction touchpoints.
- Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
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Customer Success Officer
3 weeks ago
Amman, Jordan LogistaaS Full timeSetting up company accounts for new customers. This multi-step process requires that the Officer understands the current processes of the new Customer and customize their account to match it in the best way possible. It also involves coordinating with the Technical team at LogistaaS to handle any custom requirements. Training users in new Companies on how...
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Senior Customer Success
3 weeks ago
Amman, Jordan Infoseed Full timeAbout the jobCompany DescriptionInfoSeed is a cloud communications platform founded in 2020 that offers a suite of Cloud Communications Solutions, enabling developers and enterprises to communicate with customers worldwide. We currently serve over 500 customers, including rapidly growing disruptors and innovative enterprises. Our focus on customer...
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Customer Success Advisor
3 weeks ago
Amman, Jordan myGwork Full timeOrchestrate a high volume of quality engagements via phone, email, social media, and other mechanisms to maximize impact on customer success within a defined territoryBuild relationships and collaborate with sales teams and both internal and external partners to achieve renewal and expansion of the business relationship with customersIn collaboration with...
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Customer Success Manager
3 weeks ago
Amman, Jordan CryptoNewsZ Full timeAbout the jobA pioneer news media house covering news & events from the cryptocurrency industry and blockchain technology is searching for a Chief Editor to oversee the development of all material for the website. You must have the capacity to lead a team, exercise sound judgment, have excellent writing abilities, and pay close attention to detail in order...
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Manager Customer Success EMEA
3 weeks ago
Amman, Jordan Deel Full timeAbout the jobWho We Are And What We DoDeel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than three thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.Companies should be able...
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Customer Success Manager
3 weeks ago
Amman, Jordan Canonical Full timeWe are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across all our product portfolio, from Ubuntu to open source infrastructure and applications. In order to provide the appropriate level of focus for each and every customer, CSMs are specialized in the following segments:Mass - SMEs or large businesses...
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Customer Success Manager
6 days ago
Amman, Jordan CryptoNewsZ Full timeRole Definition This role will be responsible for Managed Services PnL, Customer SLAs, Customer Satisfaction, Process Adherence and People Management across (Tech Experts, MIS Analysist, Shift Management). Contribute towards Company goals, constantly ensure improvement in the way of working and improve the outcome. Responsibility and Deliverables...
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Customer Success People Manager
3 weeks ago
Amman, Jordan Microsoft Full timeHire, on-board, develop, coach, mentor and evaluate Customer Success Account Managers. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive.Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the subsidiary to drive CSAM role clarity, account...
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Customer Success ManagerAccount Manager
3 weeks ago
Amman, Jordan Thoropass Full timeAbout the jobWorking at Thoropass At Thoropass, we are on a mission to transform an industry that’s never been known for innovation, but we aren’t letting that stop us. We love collaborating to come up with new ways to solve problems that would stump other teams, and we have created a workplace where the best idea wins, and we bring out the best...
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Customer Success Manager
3 weeks ago
Amman, Jordan Deel Full timeDuties Develop a vision and strategy for clients by assessing their strategy as a business to assist them in using Deel’s tools to achieve their goalsBuild deep and trusting long-term relationships with clients by identifying partner pain points, providing solutions, and recognizing opportunities for growth and revenue generationCreating data driven...
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Customer Success Manager
3 weeks ago
Amman, Jordan Explorance Full timeDevelop and manage client portfolios.Sustain business growth and profitability by maximizing value.Analyze customer data to improve customer experience.Hold product demonstrations for customers.Improve onboarding processes.Evaluate and improve tutorials and other communication infrastructure.Mediate between clients and the organization.Handle and resolve...
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Customer Success Executive
3 weeks ago
Amman, Jordan Aramex Full timeAnswer customer’s general inquiries about our services, prices and regulations.Handling the assigned actions based on the action’s requirement, subcategory and country and achieving targets.Provide customers with the latest shipments update and help them understand shipments’ process and SLAs.Escalate discrepancies that may occur on any...
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Customer Success Specialist
3 weeks ago
Amman, Jordan POSRocket Full timeDevelop client portfoliosImprove and sustain business growthUse data collection and analysis to improve the customer experienceTrain customer support representativesImplement specific strategies for both sales and customer service
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Customer Success Executive
3 weeks ago
Amman, Jordan ARAMEX Full timeAbout the jobJob description: 1. Greet customers and assist them with the shipping or services they need.2. Provide explanations to customers.3. Answer customer questions and provide information or solutions to their problems.4. Take customer orders and process payments, ensuring accuracy and efficiency.5. Maintain knowledge of current promotions or sales...
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Director of Customer Success
3 weeks ago
Amman, Jordan CYPHER LEARNING Full time• Act as a role model for delivering a best in class customer experience from first contact with client through adoption, daily use, and renewal. • Drive Adoption and Customer Relation Management (CRM) strategy and establish team purpose by working to translate the ACE Team vision and objectives into actionable plans; limit customer churn; and...
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Director of Customer Success
3 weeks ago
Amman, Jordan Tarjama Full time· Managing a team of CS Managers to achieve company’s objectives.· Oversee and manage existing client portfolios.· Execute strategic initiatives to attain revenue growth,· Sustain business growth and profitability by maximizing value.· Analyze customer data to improve customer experience.· Deliver solution...
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Customer Success Specialist
2 days ago
Amman, Jordan Bayt.com Full timeHandling elite /premium subscription activations and refundHandling Career services inbox questions and queries over emailInteracting and resolving Customer complaints, issues, queries that come to the operations team via different channelsLiaise with other ops team and finance team for various complaint resolutionsLead assignment and management through...
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Customer Relationship Officer
2 weeks ago
Amman, Jordan Al-Nisr Al-Arabi Insurance Company Full timeCustomer Relationship Officers handle the concerns of the people who buy their company's products or services. They work to rectify issues experienced by individual customers as well as aim to improve the organization's overall customer satisfaction ratings.
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Customs Accounting Officer
3 weeks ago
Amman, Jordan ARAMEX Full timeCustoms OfficerThe Customs Officer at ExampleCorp is responsible for inspecting incoming shipments and ensuring that they comply with customs regulations. This position is based at ExampleCorp's headquarters. The Customs Officer will work closely with the shipping department to ensure that all shipments are properly documented and that all duties and...
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Product Success Manager
3 weeks ago
Amman, Jordan Crossover Full timeIf the idea of leading with customer empathy, powered by AI, to deliver products that truly resonate with users excites you, Trilogy is where you can turn that vision into reality. Join us, and let's set new benchmarks in technology together!What You Will Be Doing Regularly interact with customers to gather feedback through discussions and product usage...