Customer Success Specialist
2 weeks ago
- Handling elite /premium subscription activations and refund
- Handling Career services inbox questions and queries over email
- Interacting and resolving Customer complaints, issues, queries that come to the operations team via different channels
- Liaise with other ops team and finance team for various complaint resolutions
- Lead assignment and management through CRM
- Handling live chat
- Handling / Assisting with CV evaluations and Elite cover letters
- Assisting CV Services team with CV uploads, LinkedIn uploads
- Responsible for improving customer retention through programs and service provided to the customer
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Customer Success Advisor
1 month ago
Amman, Jordan myGwork Full timeOrchestrate a high volume of quality engagements via phone, email, social media, and other mechanisms to maximize impact on customer success within a defined territoryBuild relationships and collaborate with sales teams and both internal and external partners to achieve renewal and expansion of the business relationship with customersIn collaboration with...
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Director of Customer Success
1 month ago
Amman, Jordan CYPHER LEARNING Full time• Act as a role model for delivering a best in class customer experience from first contact with client through adoption, daily use, and renewal. • Drive Adoption and Customer Relation Management (CRM) strategy and establish team purpose by working to translate the ACE Team vision and objectives into actionable plans; limit customer churn; and...
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Customer Success Specialist
1 month ago
Amman, Jordan POSRocket Full timeDevelop client portfoliosImprove and sustain business growthUse data collection and analysis to improve the customer experienceTrain customer support representativesImplement specific strategies for both sales and customer service
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Customer Success Specialist
2 weeks ago
Amman, Jordan Client of Human Resources M.E. Full timeo Comfort with core business processes across multiple functions, and a relentless focus on information that improve customers time to value and eases their interactionso General urgency in execution and tendency toward speed with ability to adapt and changeo Experience with Salesforce Service Cloud, Communities, and Knowledgeo Strong verbal and written...
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Manager Customer Success EMEA
1 month ago
Amman, Jordan Deel Full timeAbout the jobWho We Are And What We DoDeel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than three thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.Companies should be able...
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Customer Success Manager
1 month ago
Amman, Jordan Canonical Full timeWe are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across all our product portfolio, from Ubuntu to open source infrastructure and applications. In order to provide the appropriate level of focus for each and every customer, CSMs are specialized in the following segments:Mass - SMEs or large businesses...
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Customer Success Manager
3 weeks ago
Amman, Jordan CryptoNewsZ Full timeRole Definition This role will be responsible for Managed Services PnL, Customer SLAs, Customer Satisfaction, Process Adherence and People Management across (Tech Experts, MIS Analysist, Shift Management). Contribute towards Company goals, constantly ensure improvement in the way of working and improve the outcome. Responsibility and Deliverables...
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Customer Success People Manager
1 month ago
Amman, Jordan Microsoft Full timeHire, on-board, develop, coach, mentor and evaluate Customer Success Account Managers. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive.Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the subsidiary to drive CSAM role clarity, account...
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Customer Success ManagerAccount Manager
1 month ago
Amman, Jordan Thoropass Full timeAbout the jobWorking at Thoropass At Thoropass, we are on a mission to transform an industry that’s never been known for innovation, but we aren’t letting that stop us. We love collaborating to come up with new ways to solve problems that would stump other teams, and we have created a workplace where the best idea wins, and we bring out the best...
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Customer Success Manager
1 month ago
Amman, Jordan Deel Full timeDuties Develop a vision and strategy for clients by assessing their strategy as a business to assist them in using Deel’s tools to achieve their goalsBuild deep and trusting long-term relationships with clients by identifying partner pain points, providing solutions, and recognizing opportunities for growth and revenue generationCreating data driven...
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Customer Support Specialist
2 weeks ago
Amman, Jordan ABB Full timeABB Motion is a pioneering technology leader, driving innovation in motion industries. We keep the world turning, while saving energy every day. Our motors and drives are an integral part of everyone's lives, writing the future of smart motion. You will be working as a Customer Support Specialist and will be the part of Motion Business Area for Drive...
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Junior Sales Customer Success Specialist
1 month ago
Amman, Jordan Buttercloud Full time- You will be the point of contact for a few existing customers- You’ll approach new leads with a structured sales pitch.- You'll be cold calling small businesses and arranging 1 on 1 meetings- Develop a structured sales pitch that brings out the product’s value, and communicates to the potential customer how this will help improve their...
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Customer Success Officer
1 month ago
Amman, Jordan LogistaaS Full timeSetting up company accounts for new customers. This multi-step process requires that the Officer understands the current processes of the new Customer and customize their account to match it in the best way possible. It also involves coordinating with the Technical team at LogistaaS to handle any custom requirements. Training users in new Companies on how...
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Customer Success Manager
1 month ago
Amman, Jordan Explorance Full timeDevelop and manage client portfolios.Sustain business growth and profitability by maximizing value.Analyze customer data to improve customer experience.Hold product demonstrations for customers.Improve onboarding processes.Evaluate and improve tutorials and other communication infrastructure.Mediate between clients and the organization.Handle and resolve...
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Customer Success Executive
1 month ago
Amman, Jordan Aramex Full timeAnswer customer’s general inquiries about our services, prices and regulations.Handling the assigned actions based on the action’s requirement, subcategory and country and achieving targets.Provide customers with the latest shipments update and help them understand shipments’ process and SLAs.Escalate discrepancies that may occur on any...
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Customer Success Officer
2 weeks ago
Amman, Jordan Aumet Full timeServe as the primary point of contact for pharmacy clients, understanding their needs and goals.Collaborate with clients to implement our digital solutions and ensure a seamless onboarding experience.Provide ongoing support, training, and guidance to maximize the value of our applications.Proactively identify opportunities for clients to optimize their use...
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Customer Success Officer
3 weeks ago
Amman, Jordan POSRocket Full timeProactive interactions with customers through email, phone, online presentations, and in-person meetings.Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.Contribute to the design of customer journeys.Contribute to design playbooks and successfully execute proactive plays.Engage with customers...
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Director of Customer Success
1 month ago
Amman, Jordan Tarjama Full time· Managing a team of CS Managers to achieve company’s objectives.· Oversee and manage existing client portfolios.· Execute strategic initiatives to attain revenue growth,· Sustain business growth and profitability by maximizing value.· Analyze customer data to improve customer experience.· Deliver solution...
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VP Customer Support
2 weeks ago
Amman, Jordan Inside Real Estate Full timeArchitect, lead, and continuously improve the technical support capability including strategy, organization structure, processes, tools and technologies to achieve the highest levels of customer success and satisfaction in order to meet all stated business objectivesLead geographically distributed service teams of Technical Support Specialists (currently...
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Product Success Manager
1 month ago
Amman, Jordan Crossover Full timeIf the idea of leading with customer empathy, powered by AI, to deliver products that truly resonate with users excites you, Trilogy is where you can turn that vision into reality. Join us, and let's set new benchmarks in technology together!What You Will Be Doing Regularly interact with customers to gather feedback through discussions and product usage...