Customer Success People Manager

Experience: 10+ years of experience in technical sales, consultative or program delivery. Demonstrated capability in managing complex projects and support engagements required.Management: 5+ years of experience in people management required. Previous revenue management and forecasting experience preferred.Change: 7+ years of experience driving change...

Role Definition This role will be responsible for Managed Services PnL, Customer SLAs, Customer Satisfaction, Process Adherence and People Management across (Tech Experts, MIS Analysist, Shift Management). Contribute towards Company goals, constantly ensure improvement in the way of working and improve the outcome. Responsibility and Deliverables...

About the jobWorking at Thoropass At Thoropass, we are on a mission to transform an industry that’s never been known for innovation, but we aren’t letting that stop us. We love collaborating to come up with new ways to solve problems that would stump other teams, and we have created a workplace where the best idea wins, and we bring out the best...

We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across all our product portfolio, from Ubuntu to open source infrastructure and applications. In order to provide the appropriate level of focus for each and every customer, CSMs are specialized in the following segments:Mass - SMEs or large businesses...

Orchestrate a high volume of quality engagements via phone, email, social media, and other mechanisms to maximize impact on customer success within a defined territoryBuild relationships and collaborate with sales teams and both internal and external partners to achieve renewal and expansion of the business relationship with customersIn collaboration with...

About the jobWho We Are And What We DoDeel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than three thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.Companies should be able...

Setting KPIs and performance matrix for Contact Center agents at the shared services center.Monitor and enhance the overall CS & CC team performance.Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)Set KPI’s and conduct quarterly performance review.Identify and address customer needs and...

If the idea of leading with customer empathy, powered by AI, to deliver products that truly resonate with users excites you, Trilogy is where you can turn that vision into reality. Join us, and let's set new benchmarks in technology together!What You Will Be Doing Regularly interact with customers to gather feedback through discussions and product usage...

Duties Develop a vision and strategy for clients by assessing their strategy as a business to assist them in using Deel’s tools to achieve their goalsBuild deep and trusting long-term relationships with clients by identifying partner pain points, providing solutions, and recognizing opportunities for growth and revenue generationCreating data driven...

Develop and manage client portfolios.Sustain business growth and profitability by maximizing value.Analyze customer data to improve customer experience.Hold product demonstrations for customers.Improve onboarding processes.Evaluate and improve tutorials and other communication infrastructure.Mediate between clients and the organization.Handle and resolve...

Manage Global Nomads’ growing portfolio of programs, including Student to World and Seat at the Table, with a focus on implementation coordination, program execution, process improvement, and customer success.Manage Global Nomads’ multinational implementation support staff, ensuring that everyone is effectively performing all job duties, meeting...

bout the jobOverviewWELCOME TO SITA SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover...

• Act as a role model for delivering a best in class customer experience from first contact with client through adoption, daily use, and renewal. • Drive Adoption and Customer Relation Management (CRM) strategy and establish team purpose by working to translate the ACE Team vision and objectives into actionable plans; limit customer churn; and...

· Managing a team of CS Managers to achieve company’s objectives.· Oversee and manage existing client portfolios.· Execute strategic initiatives to attain revenue growth,· Sustain business growth and profitability by maximizing value.· Analyze customer data to improve customer experience.· Deliver solution...

Handling elite /premium subscription activations and refundHandling Career services inbox questions and queries over emailInteracting and resolving Customer complaints, issues, queries that come to the operations team via different channelsLiaise with other ops team and finance team for various complaint resolutionsLead assignment and management through...

Onboard new customers by managing account creation, coordinating software installs, training the customer on the product, ensure product adoption/usage, and provide ongoing support as their primary point of contactMonitor customer's ongoing health scores and product utilization to proactively engage customers to prevent attrition and ensure customer...

Establish successful collaboration with all stakeholders to understand their needs, acting as a trusted advisor to employees and stakeholders alikeCoach leaders on all people related topics and "walk the walk" - acting to empower people, cultivate transparency and strive to continuously improveSupport and act as an ambassador of Infobip culture, striving to...

You will be the Cultural Advocate of the Golden Rule in every employee action in your hotel and responsibilities will include championing top talent and actively supporting succession planning, supporting the hotel as a Business Partner, fostering relationships with others as a coach, supporting and driving Corporate People and Culture initiatives, actively...

Setting up company accounts for new customers. This multi-step process requires that the Officer understands the current processes of the new Customer and customize their account to match it in the best way possible. It also involves coordinating with the Technical team at LogistaaS to handle any custom requirements. Training users in new Companies on how...

Answer customer’s general inquiries about our services, prices and regulations.Handling the assigned actions based on the action’s requirement, subcategory and country and achieving targets.Provide customers with the latest shipments update and help them understand shipments’ process and SLAs.Escalate discrepancies that may occur on any...