Customer Success Advisor

The Technical Advisor's responsibilities include developing applications, providing technical expertise, and coordinating Technicians' activities. ... To be successful as a Technical Advisor, you should provide exceptional customer service, display efficient multitasking abilities, and be detail-oriented.

Drive successful implementation and adoption of the solution portfolio at the customers in your territory.Act as a trusted advisor to the customer by providing in-depth product training, support and guidance directly aligned to the specific research workflow and to positively impact their research outcomes.On-going monitoring of customer value/use/adoption?...

About the jobWho We Are And What We DoDeel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than three thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.Companies should be able...

We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across all our product portfolio, from Ubuntu to open source infrastructure and applications. In order to provide the appropriate level of focus for each and every customer, CSMs are specialized in the following segments:Mass - SMEs or large businesses...

: The Technical Advisor/Surveillance Focal Point will provide technical oversight as part of a multi-country project to strengthen integrated surveillance for COVID-19 pandemic response and other respiratory disease threats under the leadership of the Principal Investigator/Senior Technical Advisor.The successful candidate will work with the project team,...

Role Definition This role will be responsible for Managed Services PnL, Customer SLAs, Customer Satisfaction, Process Adherence and People Management across (Tech Experts, MIS Analysist, Shift Management). Contribute towards Company goals, constantly ensure improvement in the way of working and improve the outcome. Responsibility and Deliverables...

Hire, on-board, develop, coach, mentor and evaluate Customer Success Account Managers. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive.Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the subsidiary to drive CSAM role clarity, account...

About the jobWorking at Thoropass At Thoropass, we are on a mission to transform an industry that’s never been known for innovation, but we aren’t letting that stop us. We love collaborating to come up with new ways to solve problems that would stump other teams, and we have created a workplace where the best idea wins, and we bring out the best...

Duties Develop a vision and strategy for clients by assessing their strategy as a business to assist them in using Deel’s tools to achieve their goalsBuild deep and trusting long-term relationships with clients by identifying partner pain points, providing solutions, and recognizing opportunities for growth and revenue generationCreating data driven...

Following the Hybrid Customer Care Department Standards for Excellence.Ensure you deliver an outstanding shopping experience to every customer contact via any offered communication channel (walk in, phone, email, online chat)Identify ways to personalize the experience of every customer, whenever possible.Always deal with the most difficult customers in a...

Company Description Diva Fashion is a luxury fashion retailer established in 2009 by a team of professionals with a proven track record in the retail industry. Our mission is to operate and promote luxury fashion brands in the Jordanian market. We have multiple stores located in Amman, Jordan, including Taj Lifestyle and Zara Centre, where we showcase a wide...

Setting up company accounts for new customers. This multi-step process requires that the Officer understands the current processes of the new Customer and customize their account to match it in the best way possible. It also involves coordinating with the Technical team at LogistaaS to handle any custom requirements. Training users in new Companies on how...

About the jobJob Summary:Service Advisor Engineer is the first point of contact with customers and also acts as a representative of the service center. Key Responsibility Areas: Acts as an advisor / consultant, communicate effectively with customers (verbally & in writing) and provide applicable solutionsFollow company policies of receiving and delivering...

Coach and mentor Front Line engineers to deliver exceptional customer service.Act internally as a customer advocate.Guide peer team and internal teams to ensure are Empowering, Helping and Advising customersFocus on readiness and technical triage/training creation and delivery.Collaborate on cross-team and cross-product technical issues by working with...

Develop and manage client portfolios.Sustain business growth and profitability by maximizing value.Analyze customer data to improve customer experience.Hold product demonstrations for customers.Improve onboarding processes.Evaluate and improve tutorials and other communication infrastructure.Mediate between clients and the organization.Handle and resolve...

Answer customer’s general inquiries about our services, prices and regulations.Handling the assigned actions based on the action’s requirement, subcategory and country and achieving targets.Provide customers with the latest shipments update and help them understand shipments’ process and SLAs.Escalate discrepancies that may occur on any...

Serve as the primary point of contact for pharmacy clients, understanding their needs and goals.Collaborate with clients to implement our digital solutions and ensure a seamless onboarding experience.Provide ongoing support, training, and guidance to maximize the value of our applications.Proactively identify opportunities for clients to optimize their use...

Develop client portfoliosImprove and sustain business growthUse data collection and analysis to improve the customer experienceTrain customer support representativesImplement specific strategies for both sales and customer service

• Act as a role model for delivering a best in class customer experience from first contact with client through adoption, daily use, and renewal. • Drive Adoption and Customer Relation Management (CRM) strategy and establish team purpose by working to translate the ACE Team vision and objectives into actionable plans; limit customer churn; and...

Proactive interactions with customers through email, phone, online presentations, and in-person meetings.Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.Contribute to the design of customer journeys.Contribute to design playbooks and successfully execute proactive plays.Engage with customers...