Product Success Manager

4 weeks ago


Amman, Jordan Crossover Full time

  • If the idea of leading with customer empathy, powered by AI, to deliver products that truly resonate with users excites you, Trilogy is where you can turn that vision into reality. Join us, and let's set new benchmarks in technology together

    What You Will Be Doing
  • Regularly interact with customers to gather feedback through discussions and product usage observations.
  • Identify and onboard high-value customers with a strong product fit to participate in the Customer Advisory Board.
  • Synthesize feedback into actionable insights and communicate these to the product and engineering teams.
  • What You Won’t Be Doing
  • Adding features for the sake of it - your product enhancements will be driven by genuine customer feedback and success metrics.
  • Relying on outdated solutions - you will drive innovation and customer success leveraging the latest AI technologies.
  • Product Success Manager Key Responsibilities

    Maximizing customer success with Trilogy products by bridging direct customer feedback with our product teams and harnessing impactful AI solutions.

    Basic Requirements
  • At least 3 years of experience in a customer success or product management role within the enterprise software industry.
  • Experience using customer feedback to drive product improvements.
  • Experience managing customer relationships and assisting customers to maximize product value and ensure successful adoption.
  • Experience interacting with senior members of a customer's team, such as C-level executives or department heads.
  • Experience leveraging AI technologies (such as ChatGPT, Claude, Bard, or Bing) in a product management context for tasks such as communication, personalization, positioning, strategy formulation, or feedback analysis.
  • About Trilogy

    Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses.
  • Our technological innovation is spearheaded by a passion for simple customer-facing designs.
  • Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack
  • . Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.

  • Product Manager

    2 weeks ago


    Amman, Jordan Braintrust Full time

    About the jobJob DescriptionTWT is seeking a highly motivated and experienced Product Manager to join our dynamic team. The Product Manager will play a pivotal role in driving the success of our products, from conception through development to launch and ongoing improvement. As a Product Manager, you will be responsible for defining the product vision,...

  • Product Manager

    4 weeks ago


    Amman, Jordan Globitel Full time

    • Managing the product line life cycle from strategic planning to tactical activities.• Actively engage in market research to identify market needs, technology trends, and best practices in conjunction with the company’s products.• Specifying market requirements for current and future products by conducting market research using multiple...


  • Amman, Jordan Global Nomads Group Full time

    Manage Global Nomads’ growing portfolio of programs, including Student to World and Seat at the Table, with a focus on implementation coordination, program execution, process improvement, and customer success.Manage Global Nomads’ multinational implementation support staff, ensuring that everyone is effectively performing all job duties, meeting...

  • Product Manager

    3 weeks ago


    Amman, Jordan Human Resources M.E. Full time

    Demonstrated success in defining and launching products that meet and exceed business objectivesExcellent written and verbal communication skillsSubject matter expertise in a particular product or market. This should include specific industry or technical knowledge.Excellent teamwork skillsProven ability to influence cross-functional teams without formal...


  • Amman, Jordan Microsoft Full time

    Hire, on-board, develop, coach, mentor and evaluate Customer Success Account Managers. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive.Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the subsidiary to drive CSAM role clarity, account...


  • Amman, Jordan Deel Full time

    About the jobWho We Are And What We DoDeel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than three thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.Companies should be able...


  • Amman, Jordan Deel Full time

    Duties Develop a vision and strategy for clients by assessing their strategy as a business to assist them in using Deel’s tools to achieve their goalsBuild deep and trusting long-term relationships with clients by identifying partner pain points, providing solutions, and recognizing opportunities for growth and revenue generationCreating data driven...


  • Amman, Jordan Deel Full time

    About the jobWho We Are And What We DoDeel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than three thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.Companies should be able...

  • Product Development

    4 weeks ago


    Amman, Jordan Xina AI Full time

    We are looking for dreamers , visioneers ,and technology enthusiasts who are willing to work in the cutting edge Artificial Intelligence technology .The intern will work directly with the Product Manager in a wide range of high tech products and will engage in the full product life cycle.To be successful as a product intern at Xina AI, you have to be a fast...


  • Amman, Jordan myGwork Full time

    Orchestrate a high volume of quality engagements via phone, email, social media, and other mechanisms to maximize impact on customer success within a defined territoryBuild relationships and collaborate with sales teams and both internal and external partners to achieve renewal and expansion of the business relationship with customersIn collaboration with...

  • Sr Product Manager

    4 weeks ago


    Amman, Jordan Amazon Full time

    Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition.Besides that, they act as ambassadors of this agenda, and they will support you from Day1. Remember, at Amazo ‘It’s always Day1’. Our groups are organized in the following fronts: BEN - Black Employee...


  • Amman, Jordan Canonical Full time

    We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across all our product portfolio, from Ubuntu to open source infrastructure and applications. In order to provide the appropriate level of focus for each and every customer, CSMs are specialized in the following segments:Mass - SMEs or large businesses...

  • Product Manager

    4 weeks ago


    Amman, Jordan ProgressSoft Full time

    Product managers look holistically at the company's products to ensure they are desirable (customers want it), viable (makes business sense), and feasible (we can build it). The ability to think at a high level like this is rare, so if you have it and some technical background, you might do well as a product manager.Entry-level product managers may start...

  • Production Manager

    1 week ago


    Amman, Jordan Joswe Medical Full time

    "Jordan Sweden Medical is looking to hire a Production Manager with the following requirements:   Job Description in brief : Management of Operations and inputs related to producing company’s products, working on improvement productivity’s effectiveness, ensuring process flow, ensuring product’s quality based on Medical industries...


  • Amman, Jordan Explorance Full time

    Develop and manage client portfolios.Sustain business growth and profitability by maximizing value.Analyze customer data to improve customer experience.Hold product demonstrations for customers.Improve onboarding processes.Evaluate and improve tutorials and other communication infrastructure.Mediate between clients and the organization.Handle and resolve...


  • Amman, Jordan CryptoNewsZ Full time

    Role Definition This role will be responsible for Managed Services PnL, Customer SLAs, Customer Satisfaction, Process Adherence and People Management across (Tech Experts, MIS Analysist, Shift Management). Contribute towards Company goals, constantly ensure improvement in the way of working and improve the outcome. Responsibility and Deliverables...

  • Product Management

    4 weeks ago


    Amman, Jordan SAMSUNG CORPORATION ENGINEERING & CONSTRUCTION GROUP Full time

    1. Contribute to expanding the product's market coverage by setting up a product line-up operation plan.2. Contribute to maximizing sales and minimizing loss by managing product lifecycle and developing pricing strategy to meet the target sales for the product.Role and Responsibilities1. [Line-up management] Perform the development and management of the...


  • Amman, Jordan Thoropass Full time

    About the jobWorking at Thoropass At Thoropass, we are on a mission to transform an industry that’s never been known for innovation, but we aren’t letting that stop us. We love collaborating to come up with new ways to solve problems that would stump other teams, and we have created a workplace where the best idea wins, and we bring out the best...

  • Production Manager

    1 week ago


    Amman, Amman, Jordan Joswe Medical Full time

    "Jordan Sweden Medical is looking to hire a Production Manager with the following requirements:Job Description in brief :Management of Operations and inputs related to producing company's products, working on improvement productivity's effectiveness, ensuring process flow, ensuring product's quality based on Medical industries requirements and Good...


  • Amman, Jordan Canonical Full time

    Job Summary:Canonical is looking for a Product Marketing Manager who will be responsible for developing marketing strategy and go to market plans at a global level for a diverse range of products to support our growth strategy. This is a hands-on, multi-disciplinary and dynamic position, requiring close collaboration with the Product and engineering teams,...