Customer Support Specialist

We are looking for an organized, efficient sales support specialist to be responsible for assisting the sales department in gaining and keeping customers.The sales support specialist responsibilities include tracking sales leads, providing customer service, and managing customer accounts.

Architect, lead, and continuously improve the technical support capability including strategy, organization structure, processes, tools and technologies to achieve the highest levels of customer success and satisfaction in order to meet all stated business objectivesLead geographically distributed service teams of Technical Support Specialists (currently...

Why should you be part of Deel's success story?A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at...

Trilogy consistently wows its customers with the quality of our support. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. We’ve been fully remote from the start. While other companies were left playing catch-up due to COVID, our teams continue to operate as remote-work experts. Our communication systems...

Support specialists are responsible for reviewing and solving computer network and hardware problems for a business. They can work in a variety of industries to provide general support to a company's employees, or they can work at a technology or software as a service (SaaS) company and provide technical support on user experience issues that require...

Trilogy consistently wows its customers with the quality of our support. We’re committed to hiring the top 1%, so you’ll work with people who challenge you.We’ve been fully remote from the start. While other companies were left playing catch-up due to COVID, our teams continue to operate as remote-work experts.Our communication systems and...

Trilogy consistently wows its customers with the quality of our support. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. We’ve been fully remote from the start. While other companies were left playing catch-up due to COVID, our teams continue to operate as remote-work experts. Our communication systems...

Why should you be part of Deel's success story?A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at...

Trilogy built a fully remote support system based on customer obsession, a world-class knowledge base, and highly skilled agents capable of servicing over 10,000 customers on over 100 products. We count on our support managers to dive deep into the details and make the improvements that help the system achieve its full potential, and we lean on AI to help...

Trilogy consistently wows its customers with the quality of our support. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. We’ve been fully remote from the start. While other companies were left playing catch-up due to COVID, our teams continue to operate as remote-work experts. Our communication systems...

Develop a culture of customer service.Lead, inspire, and coach a team of Customer Support Agents (10-14 employees) to help them grow and deliver the best service in the industry.Monitor and drive the performance of the Customer Support scope (resolution time, customer satisfaction, NPS, etc).Ensure customer support business continuity (scheduling, planning,...

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers. Currently we are seeking a dynamic and customer-focused individual to join our team as a...

Trilogy consistently wows its customers with the quality of our support. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. We’ve been fully remote from the start. While other companies were left playing catch-up due to COVID, our teams continue to operate as remote-work experts. Our communication systems...

Be the face of unifonic when customers/partners experience issues or need something from the company.Investigate and troubleshoot the quality of service issues: networks, carriers, operators, API, bugs, etc.Liaise with internal teams or suppliers to escalate and solve issues.Deliver a great customer experience by ensuring the customer tickets are managed in...

Customer Service Specialist, Analytics Experience defining requirements and using data and metrics to generate business insights.Bachelor’s degree in Engineering, Mathematics, Statistics or similar quantitative discipline.2-3 years in relevant experience as Business Analyst, Data Scientist, Business Intelligence Engineer, Data Engineer, or...

Astronomical IT is looking for a skilled Technical Support Specialist to work with us in a full-time position. Astronomical IT is a technology startup in Amman with a focus on sophisticated technology solutions for the international market. Working for Astronomical IT will be the perfect opportunity to grow and develop your skillset in a very challenging...

About The Role & TeamAs a senior technical support specialist your main responsibility is to perform all customer applications and infrastructure support activities according to SITA standards and procedures or customer requirements as appropriate maximizing customer satisfaction by applying industry-leading processes and procedures.Please note that the Job...

• Act as a role model for delivering a best in class customer experience from first contact with client through adoption, daily use, and renewal. • Drive Adoption and Customer Relation Management (CRM) strategy and establish team purpose by working to translate the ACE Team vision and objectives into actionable plans; limit customer churn; and...

A vice president of customer service is responsible for managing all aspects of customer support and service. The vice president develops the organization's customer service strategy and manages the overall performance of people and processes to achieve the highest levels of customer satisfaction.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and...