Customer Support Operator

Develop a culture of customer service.Lead, inspire, and coach a team of Customer Support Agents (10-14 employees) to help them grow and deliver the best service in the industry.Monitor and drive the performance of the Customer Support scope (resolution time, customer satisfaction, NPS, etc).Ensure customer support business continuity (scheduling, planning,...

Be the face of unifonic when customers/partners experience issues or need something from the company.Investigate and troubleshoot the quality of service issues: networks, carriers, operators, API, bugs, etc.Liaise with internal teams or suppliers to escalate and solve issues.Deliver a great customer experience by ensuring the customer tickets are managed in...

Resolve operational problems within the defined schedules and service level agreements.Analyze root causes of operational malfunctions and provide resolutions.Handle escalated issues and follow-up on outstanding issues promptly.Develop preventive measures and document issue resolution procedures.Manage job calendars and flows to ensure timely...

Trilogy built a fully remote support system based on customer obsession, a world-class knowledge base, and highly skilled agents capable of servicing over 10,000 customers on over 100 products. We count on our support managers to dive deep into the details and make the improvements that help the system achieve its full potential, and we lean on AI to help...

Analyze support operational processes and recommend improvements.Analyze transactional data to align with knowledge improvement, TNA, FAQs, Best practices.Work closely with different departments to assist support agents operation.Team scheduling and staffing recommendations based on operational, peak, and off peak times.

Why should you be part of Deel's success story?A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at...

ABB Motion is a pioneering technology leader, driving innovation in motion industries. We keep the world turning, while saving energy every day. Our motors and drives are an integral part of everyone's lives, writing the future of smart motion. You will be working as a Customer Support Specialist and will be the part of Motion Business Area for Drive...

Why should you be part of Deel's success story?A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at...

A vice president of customer service is responsible for managing all aspects of customer support and service. The vice president develops the organization's customer service strategy and manages the overall performance of people and processes to achieve the highest levels of customer satisfaction.

Operations Support: Collaborate with teams to troubleshoot production issues, and provide expert guidance for optimum production procedures with minimum waste and maximum yield.Raw Materials Management: Evaluate alternatives, manage changes, and optimize costs of raw materials and packaging.Finished Products Cost Optimization: Analyze formulas prices in...

Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and...

Following up on REACH projects’ financial follow-up sheets on monthly basis to ensure spending and financial allocations are matching allocation tables.Supporting REACH management with the follow up on REACH projects spending.Supporting REACH management in budget proposals and participate in budget related meetings to be able to work closely with all...

Respond to inquiries from clients and communicate with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone, and remote connection.Execute day-to-day operations that are related to the company’s products and services including but not limited to reports, monitoring projects performance, issue tracking.• Provide...

Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts.Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.Functional support areas include Brokerage Cash Management products and services, Brokerage Online...

Conducting Deep Dives. You will dive into specific areas of support that are not currently meeting our quality bar (e.g., a decline in NPS or an increase in reopened tickets).Writing Improvement Proposals. You will make improvement recommendations based on your deep dive findings aimed at achieving 100% customer satisfaction.Producing Knowledge Base...

About the jobThe Operations and Marketing Representative is a key player, dedicated to optimizing operational processes and amplifying marketing efforts. This role seamlessly integrates customer service and compliance with dynamic marketing strategies, embodying a commitment to service excellence, efficient workflow management, and robust brand promotion...

You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.

We are looking for Business Support Officers with 1+ years of experience in e-commerce or customer support. In this role, you shall provide a range of administrative and support services to facilitate business operations and service delivery such as desk research, replying & answering customer inquiries, filling out potential applications, and much more.

Respond to inquiries from clients and communicate with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone, and remote connection.Execute day-to-day operations that are related to the company’s products and services including but not limited to reports, monitoring projects performance, issue tracking.Provide in-depth...

Manage and provide guidance to project operations personnelReviews scopes of work for LCNs, or STTA for field-based operational/admin/logistics rolesEnsures that non-financial client audits are followed based on USAID/Abt procedures (such as operational audits (vehicle audits))Coordinates field office start-up activities (and closeout activities including...