Support Operations Agent

Resolve operational problems within the defined schedules and service level agreements.Analyze root causes of operational malfunctions and provide resolutions.Handle escalated issues and follow-up on outstanding issues promptly.Develop preventive measures and document issue resolution procedures.Manage job calendars and flows to ensure timely...

Respond to inquiries from clients and communicate with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone, and remote connection.Execute day-to-day operations that are related to the company’s products and services including but not limited to reports, monitoring projects performance, issue tracking.• Provide...

Servicing incoming reservation calls and emails from direct customers, Agents & RJ Agent offices worldwide for all RJ servicesDelivering service quality to the highest levelIssuing all passenger e-tickets and other customer documentation, to complete all customer bookings accurately.Maintain all operational aspects, which include no show actions, complaint...

Our Player Support department supports over 1,000 game developers across the globe. We’re currently looking for a dynamic addition to our vibrant team of over 1,000 in-house player support agents who can provide top-class support in a fast-paced and active environment. Working conditions: Freelance collaboration for full time remote work (40 hours per...

About the jobCompany DescriptionBasket® is an e-commerce company based in Amman, Jordan that offers personalized E-shopping experience. Founded in 2018, Basket® allows its customers to select groceries and products from their favorite stores and delivers them to their doorstep within an hour. Basket has launched a super-fast delivery service...

Operations Support: Collaborate with teams to troubleshoot production issues, and provide expert guidance for optimum production procedures with minimum waste and maximum yield.Raw Materials Management: Evaluate alternatives, manage changes, and optimize costs of raw materials and packaging.Finished Products Cost Optimization: Analyze formulas prices in...

Be the face of unifonic when customers/partners experience issues or need something from the company.Investigate and troubleshoot the quality of service issues: networks, carriers, operators, API, bugs, etc.Liaise with internal teams or suppliers to escalate and solve issues.Deliver a great customer experience by ensuring the customer tickets are managed in...

Trilogy built a fully remote support system based on customer obsession, a world-class knowledge base, and highly skilled agents capable of servicing over 10,000 customers on over 100 products. We count on our support managers to dive deep into the details and make the improvements that help the system achieve its full potential, and we lean on AI to help...

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers. Currently we are seeking a dynamic and customer-focused individual to join our team as a...

Following up on REACH projects’ financial follow-up sheets on monthly basis to ensure spending and financial allocations are matching allocation tables.Supporting REACH management with the follow up on REACH projects spending.Supporting REACH management in budget proposals and participate in budget related meetings to be able to work closely with all...

Put knowledge at the center of the organization. We want our knowledge base to drive agent training and answer all customer questions before they are even asked. You will lead both the human writing team and the AI team that directs our Autobot. The Autobot currently solves 30% of L1 tickets, but our goal is to achieve 70% and then move on to solving L2...

Reservation Agent Responsibilities:Assisting and advising customers who may be choosing from a variety of travel options.Making reservations for customers based on their various requirements and budgetary allowances.Checking the availability of accommodation or transportation on the customers’ desired travel dates.Helping plan travel itineraries by...

Develop a culture of customer service.Lead, inspire, and coach a team of Customer Support Agents (10-14 employees) to help them grow and deliver the best service in the industry.Monitor and drive the performance of the Customer Support scope (resolution time, customer satisfaction, NPS, etc).Ensure customer support business continuity (scheduling, planning,...

Crossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes?Are you a customer support veteran who relies on deep technical experience and leadership skills? When a customer is unhappy, do you dig through individual...

Respond to inquiries from clients and communicate with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone, and remote connection.Execute day-to-day operations that are related to the company’s products and services including but not limited to reports, monitoring projects performance, issue tracking.Provide in-depth...

Put knowledge at the center of the organization. We want our knowledge base to drive agent training and answer all customer questions before they are even asked. You will lead both the human writing team and the AI team that directs our Autobot. The Autobot currently solves 30% of L1 tickets, but our goal is to achieve 70% and then move on to solving L2...

To assist and give support to HR Department and the team/agents.Manage the administrative activities that support operations To assist the administrator with paper works.To list and update a listing and assist.

"VACANCY ANNOUNCEMENTProject Agent – CBRTHE ORGANIZATION:Handicap International is an independent and impartial international aid organisation working in situations of poverty and exclusion, conflict and disaster. Working alongside persons with disabilities and other vulnerable groups, our action and testimony are focused on responding to their essential...

Manage Content teams, responsible for maintaining SLA s, daily flow, scheduling, etc...Handling queries and escalations from agents, ex. with systems and tools, and clarifying policy guidelines.Oversee delivery of first class customer support through email, phone and chat for multiple properties and languages.Ensuring highest quality standards and...

About the jobCrossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes?Does this sound like you? Your friends and family call you to troubleshoot their technology problemsYou love learning new things, and the thought...