Operations Support Engineer
4 weeks ago
- Operations Support: Collaborate with teams to troubleshoot production issues, and provide expert guidance for optimum production procedures with minimum waste and maximum yield.
- Raw Materials Management: Evaluate alternatives, manage changes, and optimize costs of raw materials and packaging.
- Finished Products Cost Optimization: Analyze formulas prices in operating companies, cross check performance to be in-line with the requirements and maximize cost savings without compromising quality.
- New Product Introductions: Following up with operating companies the introduction of new products, gathering all remarks and feedbacks for maximizing sales.
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Support Engineer
4 weeks ago
Amman, Jordan Microsoft Corporation Full timeYou will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
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Support Engineering Manager
1 week ago
Amman, Jordan Microsoft Corporation Full timeManage and lead a diverse and inclusive team of Support Engineers and Support Escalation Engineers, with focus on team performance.Enable an environment in which people can do their best work, ensuring your team builds the customer focus, collaboration skills, technical expertise, agility and excellent communication and interpersonal skills needed to support...
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Support Operations Agent
4 weeks ago
Amman, Jordan Unifonic Full timeAnalyze support operational processes and recommend improvements.Analyze transactional data to align with knowledge improvement, TNA, FAQs, Best practices.Work closely with different departments to assist support agents operation.Team scheduling and staffing recommendations based on operational, peak, and off peak times.
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Support Operations Agent
3 weeks ago
Amman, Jordan Unifonic Full timeResolve operational problems within the defined schedules and service level agreements.Analyze root causes of operational malfunctions and provide resolutions.Handle escalated issues and follow-up on outstanding issues promptly.Develop preventive measures and document issue resolution procedures.Manage job calendars and flows to ensure timely...
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Support Engineer
4 weeks ago
Amman, Jordan Microsoft Full timeResponsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)Identify cases that require escalation (either technically or strategically)Create and maintain incident management requests to product...
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Technical Support Engineer Operator Solutions
4 weeks ago
Amman, Jordan Global Modern Telecom Solution Full time• Acting as first point of contact with the customer for open cases.• Providing the customer with known workarounds and resolutions.• Installing and activate Globitel products inside and outside Jordan.• Telecommunication, Computer Engineering or any relevant degree• SQLinstallation and configuration• 0 to 3 year of experience...
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Customer Support Operator
4 weeks ago
Amman, Jordan Quadcode Full timeWe are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers. Currently we are seeking a dynamic and customer-focused individual to join our team as a...
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Operation Support Officer
4 weeks ago
Amman, Jordan Acted Full timeFollowing up on REACH projects’ financial follow-up sheets on monthly basis to ensure spending and financial allocations are matching allocation tables.Supporting REACH management with the follow up on REACH projects spending.Supporting REACH management in budget proposals and participate in budget related meetings to be able to work closely with all...
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Support Engineer
4 weeks ago
Amman, Jordan Microsoft Full timeScope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.Act internally as a customer advocate.Empower customers to find...
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Support Engineer
4 weeks ago
Amman, Jordan Microsoft Full timeScope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.Act internally as a customer advocate.Empower customers to find...
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Director Support Engineering Management
4 weeks ago
Amman, Jordan ACCOR Hotels Full timeAs we work to create a more connected customer experience across Microsoft we are focused on developing Connected Support Delivery (CSD). CSD is a customer-centric support delivery model for our most important commercial customers. As part of CSD, CSS Customer Aligned support resources work with other account aligned resources (e.g. CSAMs) from across...
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Support Engineer
1 week ago
Amman, Jordan Microsoft Corporation Full timeScope a customer issue by collecting the relevant facts and investigate the problem by doing your own Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.Act internally as a customer advocate.Empower customers to find information, self-solve when they decide to, and...
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Support Escalation Engineer
2 weeks ago
Amman, Jordan Microsoft Full time• Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Software Engineering• Responsible for the customer support experience with Microsoft• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and...
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Support Escalation Engineer
4 weeks ago
Amman, Jordan Microsoft Full timeHelp solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software EngineeringResponsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g....
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Support Engineer
4 weeks ago
Amman, Jordan Microsoft Full timeResponsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g., first quality response, swarming, case documentation, customer expectation mgmt., etc.)Identify cases that require escalation (either...
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Operations Team Lead
4 weeks ago
Amman, Jordan LigaData Full timeProvide top-level technical support, including problem resolution, change implementation,meeting/calls and one-on-one technical support within SLAs for clients.Ensure teams output meets quality and service level standards set by management andclients.Coordinate the daily activities of the operation engineers, set priorities for the team to ensuretask/tickets...
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Integration Support Engineer I
5 days ago
Amman, Jordan Amazon Full timeAbout the jobDescriptionAmazon Payment Services is a regional expert in payment processing technology and solutions across major markets in the GCC, operating in the UAE, Saudi Arabia, Egypt, Lebanon, Jordan, Oman, Kuwait, and Qatar. We design and develop our services to make it as easy as possible to make online payments for businesses with our simple,...
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Technical Support Engineer
4 weeks ago
Amman, Jordan Crossover for Work Full timeThis role is the highest-level customer support engineer we have - our tickets cannot be elevated above you. The problems are complex. The solutions might be configuration, database-level, or even code-level.Trilogy takes pride in its customer support quality and makes sure customers are impressed at every interaction. It’s an immense responsibility,...
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Support Engineering Management
4 weeks ago
Amman, Jordan Microsoft Corporation Full timeBe the CSD point of contact in region for CSS leadership.Lead the regional deployment of the CSS CSD Customer Aligned Support Manager and Engineer Capabilities.Work with the Area & OU leads to develop the regional Customer Aligned Support community to be successful.Support and enable the virtual CSS CSD organization consisting of Area & OU leads who are...
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Sales Support Engineer
4 weeks ago
Amman, Jordan High Force Engineering Solutions Full timeOffice based technical sales support to customers enquiries and leadsServes customers by identifying their needs and engineering adaptations of products, tools, and servicesPreparation of customer proposalsPreparation of tender responses and requests for quotationsHandling of initial enquiriesCollation of information for proposals and tender...