Technical Support Engineer Operator Solutions

Design, implement, and maintain systems infrastructure, including servers, storage, networking, and virtualization technologies.Perform system installations, upgrades, and configurations, ensuring seamless integration with existing infrastructure.Perform technical assessments and analysis of customer environments to identify opportunities for improvement and...

Responding to technical support tickets.Contacting clients to find out the nature of the technical or IT issue.Linking to clients' computers via remote access.Traveling to clients' office or server location.Installing new hardware, software, and networking systems.Diagnosing and troubleshooting hardware, networking, and software issues.Proposing...

• Building, running and managing the day-to-day operations of the security operations center, Investigate incidents and lead response efforts as applicable and when needed.• Maintain engineering and security documentation, assist customers to fully optimize the SIEM system capabilities the audit and logging features of the event log sources.•...

Engage with customer to develop trusted technology advisor relationships with key decision makersWork with customers to discover and gather technical and business requirementsPrepare and deliver presentations to educate customers of solution and service benefits relevant to their business/technology needs and goalsArchitect solutions to meet customer...

This role is the highest-level customer support engineer we have - our tickets cannot be elevated above you. The problems are complex. The solutions might be configuration, database-level, or even code-level.Trilogy takes pride in its customer support quality and makes sure customers are impressed at every interaction. It’s an immense responsibility,...

Leverage on Cloud environment and service-oriented architecture principles to define and own Solution Architecture (applications and data technologies)Work with clients to design a full-stack solution using software that fully integrates with customer’s existing cloud infrastructure from data flow, security, DevOps, and other standpointsPropose...

You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.

ponsibilities—what you'll do:Serve as primary contact for clients post-implementation.Continually deepen your understanding of the product and stay updated on emerging technologies.Address technical and business inquiries regarding product functionality, implementation, training, software configuration, user-specific issues, and other...

Trilogy consistently wows its customers with the quality of our support. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. We’ve been fully remote from the start. While other companies were left playing catch-up due to COVID, our teams continue to operate as remote-work experts. Our communication systems...

Leverages training, education, and previous experience to gather customer requirements, respectfully challenge customer assumptions, and translate into a supportable solution.Determine the technical requirements to meet client goals and act as liaison between the organization s sales/business development and architect & engineering groups.Respond to requests...

Open Position: Senior DevOps Engineer (MNC IT Company) An MNC IT Company is currently hiring Senior DevOps Engineer to join the team and be based in the Kuala Lumpur Key responsibilities include:Actively participate and working closely with local and regional technical engineers in provisioning of Cloud infrastructure, services and support used by global...

2-3 years experience in networks field is a must (Extra is NOT an advantage)Excellent knowledge in Helpdesk support.Excellent knowledge in Switching & Routing with different venders such Cisco, HP, Juniper...Excellent knowledge in Windows Servers , manage users via active directory and build security by group policy management.Managing windows hyper V...

Office based technical sales support to customers enquiries and leadsServes customers by identifying their needs and engineering adaptations of products, tools, and servicesPreparation of customer proposalsPreparation of tender responses and requests for quotationsHandling of initial enquiriesCollation of information for proposals and tender...

As a Senior Enterprise Presales Engineer, you will provide support to clients and to our team as the part of the sales process by designing and delivering solutions, proof of concept demonstrations, and consulting sales team on technical aspects of the opportunities.

About the jobDescriptionAmazon Payment Services is a regional expert in payment processing technology and solutions across major markets in the GCC, operating in the UAE, Saudi Arabia, Egypt, Lebanon, Jordan, Oman, Kuwait, and Qatar. We design and develop our services to make it as easy as possible to make online payments for businesses with our simple,...

About the jobAbout usMAN Energy Solutions enables its customers to achieve sustainable value creation in the transition towards a carbon neutral future. Addressing tomorrow's challenges within the marine, energy and industrial sectors, we improve efficiency and performance at a systematic level. Leading the way in advanced engineering for more than 250...

Responsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)Identify cases that require escalation (either technically or strategically)Create and maintain incident management requests to product...

Manage and lead a diverse and inclusive team of Support Engineers and Support Escalation Engineers, with focus on team performance.Enable an environment in which people can do their best work, ensuring your team builds the customer focus, collaboration skills, technical expertise, agility and excellent communication and interpersonal skills needed to support...

About the jobCrossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes?Does this sound like you? Your friends and family call you to troubleshoot their technology problemsYou love learning new things, and the thought...

• Install new products and install their updates.• Supervise the migration of existing solutions and apply needed updates.• Complete configuration and upgrading based on design and specifications of client proposals.• Prepare full documentation of the implemented products and software.• Provide timely status reports to supervisors...