Regional Support Manager Trilogy

Work with Global HR to design, evaluate, and implement HR initiatives, policies, and SOPs that aim at creating an engaging work environment for staff at the region.Participate with Global HR Team in setting direction for human resources strategy, annual work plans, and lead implementation within the region.Contribute to the successful execution of strategy...

Is a key member of the newly established global Awards Management team (direct reporting line to Regional Awards Manager) and Regional Program team (dotted reporting line to Regional Senior Program Officer).Focal point for all awards processes (grants and contracts) for the Regional Support Office (RSO). This includes serving as primary point of...

About the jobCrossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes?Imagine a new way of working: You are an integral part of a visionary finance group that is global, 100% remote, and consists of the top 1% of...

Job DescriptionDescription –>Under the management of the Regional Head of Support Services (RHoSS), the Regional Finance Manager (RFM) is responsible for sound financial management and planning of DRC's operations in the MERO and at times, to extend technical guidance to country offices (when required). The post holder will be accountable for financial...

Trilogy consistently wows its customers with the quality of our support. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. We’ve been fully remote from the start. While other companies were left playing catch-up due to COVID, our teams continue to operate as remote-work experts. Our communication systems...

Trilogy consistently wows its customers with the quality of our support. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. We’ve been fully remote from the start. While other companies were left playing catch-up due to COVID, our teams continue to operate as remote-work experts. Our communication systems...

Be the CSD point of contact in region for CSS leadership.Lead the regional deployment of the CSS CSD Customer Aligned Support Manager and Engineer Capabilities.Work with the Area & OU leads to develop the regional Customer Aligned Support community to be successful.Support and enable the virtual CSS CSD organization consisting of Area & OU leads who are...

What You Will Be Doing Solving complex customer problems that our AI bot was unable to help them withAsking insightful questions that get to the root cause of the customer’s problemGenerating solutions using your product knowledge and our knowledge basesSpending 25% of your time learning about new products, features, & solutions What You Won’t Be...

Direct line management of Amman-based Procurement Assistants and or officer in ACTED’s Regional Office. Carries the responsibility of the manager function, including appraisals, leave plan, …Support the professional development of direct reports through regular (at least monthly) objective setting in one-to-one meetings, identifying relevant...

What You Will Be Doing Solving complex customer problems that our AI bot was unable to help them withAsking insightful questions that get to the root cause of the customer’s problemGenerating solutions using your product knowledge and our knowledge basesSpending 25% of your time learning about new products, features, & solutions What You Won’t Be...

Collect case studies, materials and required information from network members, partners and programmes in the Region for use by the Global Communications team; in particular sourcing and providing communications requirements for the Sponsor a Grandparent and similar programmes.Co-ordinate any translations required for communications or other areas of...

This role is the highest-level customer support engineer we have - our tickets cannot be elevated above you. The problems are complex. The solutions might be configuration, database-level, or even code-level.Trilogy takes pride in its customer support quality and makes sure customers are impressed at every interaction. It’s an immense responsibility,...

Be the CSD point of contact in region for CSS leadership.Lead the regional deployment of the CSS CSD Customer Aligned Support Manager and Engineer Capabilities.Work with the Area & OU leads to develop the regional Customer Aligned Support community to be successful.Support and enable the virtual CSS CSD organization consisting of Area & OU leads who are...

About the jobCrossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes?Does this sound like you? Your friends and family call you to troubleshoot their technology problemsYou love learning new things, and the thought...

Lead the development of the ICT/technology components of the Regional strategy, as per the NRC’s global ICT strategy (direction, guidance, and standards), and ensure the dissemination and implementation in the regionProvide strategic input to Country Office ICT colleagues and Senior management on strategy, with relation to ICT/technology plans and...

Supervise the Regional Program Team on grant administration, the regional New Initiatives and the regional Program Performance and Quality (PaQ) in order to work together as a cohesive regional program support unit to deliver support to Country teams. Manage any additional technical or programmatic resources at regional level.Ensure that members of this team...

Support the Programme Director in the coordination of proposal development process by creating proposal calendars, following up with all relevant staff members to receive timely inputs;Act as focal point for coordination with Regional and HQ Offices during the proposal development process;Support the Programme Director and Grants Manager in donor and...

Conducting Deep Dives. You will dive into specific areas of support that are not currently meeting our quality bar (e.g., a decline in NPS or an increase in reopened tickets).Writing Improvement Proposals. You will make improvement recommendations based on your deep dive findings aimed at achieving 100% customer satisfaction.

Role DescriptionWe are looking for a Regional Marketing Manager based In Amman, JordanThe Regional Marketing Manager will develop, Implement, and execute strategic marketing plans to achieve business objectives across assigned marketsSupervise the marketing team and analyze information about market trends in the coverage area.The Regional Marketing Manager...

We are looking for a qualified Accountant to support our Global Finance Team with Regional finance management and accounting. Experienced in areas such as payroll, invoicing, taxes, local audit and processing annual returns, and management of purchase order systems.Customer facing to assist with debt collection, and local banking and other financial...