Moderation Operations Manager

4 weeks ago


Amman, Jordan Nuqtat Al Taknalojia Full time
  • Manage Content teams, responsible for maintaining SLA s, daily flow, scheduling, etc...
  • Handling queries and escalations from agents, ex. with systems and tools, and clarifying policy guidelines.
  • Oversee delivery of first class customer support through email, phone and chat for multiple properties and languages.
  • Ensuring highest quality standards and administration of content audit process.Liaise with and provide support to internal external customers as needed.Metric driven, analyzing and reporting on team productivity and delivery of targets to Head of department
  • Conducting 1:1 meetings and employee reviews (monthly, quarterly and annual performance reviews) and giving feedback contributing to employee development planning.
  • Train new hires and current on areas requiring learning improvement.
  • Foster team spirit and high employee morale.

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