Customer Support
2 weeks ago
Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts.
Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial related inquiries.
Successful applicants will be highly professional, career driven, and committed to World-Class Service.
Ability to contribute in a fast paced, team-oriented environment.
Aptitude to multi-task and adjust quickly to change in a busy financial service center
-
Head of Customer Support
2 weeks ago
Amman, Jordan Crossover Full timeTrilogy built a fully remote support system based on customer obsession, a world-class knowledge base, and highly skilled agents capable of servicing over 10,000 customers on over 100 products. We count on our support managers to dive deep into the details and make the improvements that help the system achieve its full potential, and we lean on AI to help...
-
Customer Support Manager
5 days ago
Amman, Jordan Unifonic Full timeDevelop a culture of customer service.Lead, inspire, and coach a team of Customer Support Agents (10-14 employees) to help them grow and deliver the best service in the industry.Monitor and drive the performance of the Customer Support scope (resolution time, customer satisfaction, NPS, etc).Ensure customer support business continuity (scheduling, planning,...
-
Customer Support Operator
2 weeks ago
Amman, Jordan Quadcode Full timeWe are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers. Currently we are seeking a dynamic and customer-focused individual to join our team as a...
-
Customer Support Agent
5 days ago
Amman, Jordan Unifonic Full timeBe the face of unifonic when customers/partners experience issues or need something from the company.Investigate and troubleshoot the quality of service issues: networks, carriers, operators, API, bugs, etc.Liaise with internal teams or suppliers to escalate and solve issues.Deliver a great customer experience by ensuring the customer tickets are managed in...
-
Vice President of Customer Support
2 weeks ago
Amman, Jordan Crossover for Work Full timeA vice president of customer service is responsible for managing all aspects of customer support and service. The vice president develops the organization's customer service strategy and manages the overall performance of people and processes to achieve the highest levels of customer satisfaction.
-
Senior Customer Support Officer
2 weeks ago
Amman, Jordan umniah Full timeMaintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and...
-
Team Lead Customer Support
2 weeks ago
Amman, Jordan Deel Full timeWhy should you be part of Deel's success story?A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at...
-
Customer Technical Support Manager
2 weeks ago
Amman, Jordan Crossover for Work Full timeConducting Deep Dives. You will dive into specific areas of support that are not currently meeting our quality bar (e.g., a decline in NPS or an increase in reopened tickets).Writing Improvement Proposals. You will make improvement recommendations based on your deep dive findings aimed at achieving 100% customer satisfaction.Producing Knowledge Base...
-
Customer Support Enablement Specialist
2 weeks ago
Amman, Jordan Deel Full timeWhy should you be part of Deel's success story?A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at...
-
Head of Customer Support
2 weeks ago
Amman, Jordan Crossover for Work Full timePut knowledge at the center of the organization. We want our knowledge base to drive agent training and answer all customer questions before they are even asked. You will lead both the human writing team and the AI team that directs our Autobot. The Autobot currently solves 30% of L1 tickets, but our goal is to achieve 70% and then move on to solving L2...
-
Head of Customer Support
2 weeks ago
Amman, Jordan Crossover for Work Full timePut knowledge at the center of the organization. We want our knowledge base to drive agent training and answer all customer questions before they are even asked. You will lead both the human writing team and the AI team that directs our Autobot. The Autobot currently solves 30% of L1 tickets, but our goal is to achieve 70% and then move on to solving L2...
-
Customer Service Agent
2 weeks ago
Amman, Jordan Basket Full timeCreate an exceptional, personalized service experience for users. Provide positive, fast, and complete support resolutions to users via various access channels. Provide support to both shoppers and customers. Identify common trends within support interactions and escalate appropriately. Ability to quickly identify and resolve customer inquiries. Act with...
-
Senior Customer Success
2 weeks ago
Amman, Jordan Infoseed Full timeAbout the jobCompany DescriptionInfoSeed is a cloud communications platform founded in 2020 that offers a suite of Cloud Communications Solutions, enabling developers and enterprises to communicate with customers worldwide. We currently serve over 500 customers, including rapidly growing disruptors and innovative enterprises. Our focus on customer...
-
Senior Customer Support Agent
5 days ago
Amman, Jordan Unifonic Full timeRespond to inquiries from clients and communicate with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone, and remote connection.Execute day-to-day operations that are related to the company’s products and services including but not limited to reports, monitoring projects performance, issue tracking.• Provide...
-
Support Engineer
2 weeks ago
Amman, Jordan Microsoft Full timeScope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.Act internally as a customer advocate.Empower customers to find...
-
Support Analyst
2 weeks ago
Amman, Jordan Crossover Full timeTrilogy consistently wows its customers with the quality of our support. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. We’ve been fully remote from the start. While other companies were left playing catch-up due to COVID, our teams continue to operate as remote-work experts.Our communication systems and...
-
Support Specialist
2 weeks ago
Amman, Jordan Crossover Full timeTrilogy consistently wows its customers with the quality of our support. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. We’ve been fully remote from the start. While other companies were left playing catch-up due to COVID, our teams continue to operate as remote-work experts. Our communication systems...
-
Customer Success Specialist
2 weeks ago
Amman, Jordan POSRocket Full timeDevelop client portfoliosImprove and sustain business growthUse data collection and analysis to improve the customer experienceTrain customer support representativesImplement specific strategies for both sales and customer service
-
Senior Customer Support Agent
2 weeks ago
Amman, Jordan Unifonic Full timeRespond to inquiries from clients and communicate with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone, and remote connection.Execute day-to-day operations that are related to the company’s products and services including but not limited to reports, monitoring projects performance, issue tracking.Provide in-depth...
-
Support Engineer
2 weeks ago
Amman, Jordan Microsoft Full timeResponsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)Identify cases that require escalation (either technically or strategically)Create and maintain incident management requests to product...