Senior Customer Support Officer

We are looking for Business Support Officers with 1+ years of experience in e-commerce or customer support. In this role, you shall provide a range of administrative and support services to facilitate business operations and service delivery such as desk research, replying & answering customer inquiries, filling out potential applications, and much more.

The Senior Community Engagement Officer will be a position of leadership in developing and facilitating relationships between OXFAM and community leaders and stakeholders at both the area wide and neighbourhood level in Jordan. The Senior Community Engagement Officer is responsible for ensuring that programming pursued by OXFAM is informed by and driven by...

Trilogy built a fully remote support system based on customer obsession, a world-class knowledge base, and highly skilled agents capable of servicing over 10,000 customers on over 100 products. We count on our support managers to dive deep into the details and make the improvements that help the system achieve its full potential, and we lean on AI to help...

Develop a culture of customer service.Lead, inspire, and coach a team of Customer Support Agents (10-14 employees) to help them grow and deliver the best service in the industry.Monitor and drive the performance of the Customer Support scope (resolution time, customer satisfaction, NPS, etc).Ensure customer support business continuity (scheduling, planning,...

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers. Currently we are seeking a dynamic and customer-focused individual to join our team as a...

Under the supervision of the Project Manager, the Senior project officer will work closely with the Project Officers ensuring the timely and qualitative implementation of the project activities. The incumbent has overall responsibility for monitoring the quality implementation of MHPSS, support group discussions, life skills, awareness-raising sessions,...

About The Role & TeamAs a senior technical support specialist your main responsibility is to perform all customer applications and infrastructure support activities according to SITA standards and procedures or customer requirements as appropriate maximizing customer satisfaction by applying industry-leading processes and procedures.Please note that the Job...

Customer Relationship Officers handle the concerns of the people who buy their company's products or services. They work to rectify issues experienced by individual customers as well as aim to improve the organization's overall customer satisfaction ratings.

Be the face of unifonic when customers/partners experience issues or need something from the company.Investigate and troubleshoot the quality of service issues: networks, carriers, operators, API, bugs, etc.Liaise with internal teams or suppliers to escalate and solve issues.Deliver a great customer experience by ensuring the customer tickets are managed in...

Open Position: Senior IT Procurement Buyer (APAC Role) An APAC IT Organisation is looking for Senior IT Procurement Buyer to join the team and be based in the Kuala Lumpur Key responsibilities include:Good experience in performing purchasing work for IT equipment including supplier & vendor sourcing, negotiation, purchase order and order...

Setting up company accounts for new customers. This multi-step process requires that the Officer understands the current processes of the new Customer and customize their account to match it in the best way possible. It also involves coordinating with the Technical team at LogistaaS to handle any custom requirements. Training users in new Companies on how...

The Senior Field Security Officer reports to the manager, who may be, according to context, the Representative/Chief of Mission or Head of Office within a country operation; the Bureau Director in a Regional Directorate; or the Chief, Security Operations Section at Headquarters.The incumbent acts as an adviser to the manager on field security, providing...

Customs OfficerThe Customs Officer at ExampleCorp is responsible for inspecting incoming shipments and ensuring that they comply with customs regulations. This position is based at ExampleCorp's headquarters. The Customs Officer will work closely with the shipping department to ensure that all shipments are properly documented and that all duties and...

Architect, lead, and continuously improve the technical support capability including strategy, organization structure, processes, tools and technologies to achieve the highest levels of customer success and satisfaction in order to meet all stated business objectivesLead geographically distributed service teams of Technical Support Specialists (currently...

Providing software application support under the supervision of the Senior Engineer.Performing analyses on software application functionality and suggesting improvements.Ensuring effective front end and back end functionality of applications.Consulting with the software development team, internal users, and clients to improve application performance.Managing...

ABB Motion is a pioneering technology leader, driving innovation in motion industries. We keep the world turning, while saving energy every day. Our motors and drives are an integral part of everyone's lives, writing the future of smart motion. You will be working as a Customer Support Specialist and will be the part of Motion Business Area for Drive...

Is a key member of the newly established global Awards Management team (direct reporting line to Regional Awards Manager) and Regional Program team (dotted reporting line to Regional Senior Program Officer).Focal point for all awards processes (grants and contracts) for the Regional Support Office (RSO). This includes serving as primary point of...

A vice president of customer service is responsible for managing all aspects of customer support and service. The vice president develops the organization's customer service strategy and manages the overall performance of people and processes to achieve the highest levels of customer satisfaction.

Senior Accounting OfficerSupervise the maintenance of accounting data in order to ensure information availability and accuracy.Work closely with internal and external auditors during financial and operational audits to ensure that accurate and timely information is provided at all times.Prepare reports from statistical and functional metrics according to...

Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts.Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.Functional support areas include Brokerage Cash Management products and services, Brokerage Online...