Vice President of Customer Support

Vice President StrategyWhat You Will Be Doing Using your technical acumen and tools like OpenAI Code Interpreter, LangChain, and AWS Glue to revolutionize our educational services.Unleashing the power of AI to make our services smarter with your knack for breaking down complex cases into component steps and designing AI prompts accordingly.Keeping us on...

About the jobSince its inception in 1992, SUSE has been at the forefront of technical innovation where change has been the only constant.At SUSE the strategy office steers the development of forward-looking strategies, oversees the establishment of new initiatives, and actively collaborates with all relevant stakeholders to ensure alignment with market...

To lead our ambitious initiative, we are seeking a hardworking, hands-on leader with a strong foundation in accounting and finance fundamentals (US GAAP or IFRS). Your enthusiasm for automation and process simplification is crucial, and we will provide the necessary training to equip you for success in this groundbreaking role. Join us and experience a...

 Developing and undertaking monitoring and enhancement of quality assurance procedures for undergraduate and postgraduate coursework programs; Supervising the School's submissions for relevant quality processes such as TEQSA audits, internal and external course or discipline reviews; Developing the Learning and Teaching Plan of the School in...

• Advise the CEO, CFO and other members of senior management on financial planning, budgeting, forecasting, cash flow, investment priorities, including inventory, capital expenditures and operating expenses, as well as providing general business analysis.• Maintain a seamless relationship with the VP of Accounting in executing finance and...

Identifying patterns in complex systems and finding ways to make them 10x simplerMaking important decisions that specify how to systematically optimize cloud resource consumption, simplify architecture, and improve the quality of the product simultaneouslyDistilling those decisions into precise and well-documented written technical specifications that a team...

Conducting deep dive analyses to determine the most critical changes to be made in the finance organizationIdentifying potential routes for improvement, selecting the one you believe to be most effective, and then executing an implementation planContinuously improve a finance function within our remote, 24/7 operation. You will be coaching a team of the best...

Organising meetings and booking meeting rooms. Handling correspondence directed to managers. Making travel arrangements and detailed travel itineraries. Taking dictation and minutes and writing them up subsequently.Reporting directly to the President and CEO, the Executive Assistant provides executive support in a one-on-one working relationship. The...

Trilogy built a fully remote support system based on customer obsession, a world-class knowledge base, and highly skilled agents capable of servicing over 10,000 customers on over 100 products. We count on our support managers to dive deep into the details and make the improvements that help the system achieve its full potential, and we lean on AI to help...

Develop a culture of customer service.Lead, inspire, and coach a team of Customer Support Agents (10-14 employees) to help them grow and deliver the best service in the industry.Monitor and drive the performance of the Customer Support scope (resolution time, customer satisfaction, NPS, etc).Ensure customer support business continuity (scheduling, planning,...

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers. Currently we are seeking a dynamic and customer-focused individual to join our team as a...

Be the face of unifonic when customers/partners experience issues or need something from the company.Investigate and troubleshoot the quality of service issues: networks, carriers, operators, API, bugs, etc.Liaise with internal teams or suppliers to escalate and solve issues.Deliver a great customer experience by ensuring the customer tickets are managed in...

ABB Motion is a pioneering technology leader, driving innovation in motion industries. We keep the world turning, while saving energy every day. Our motors and drives are an integral part of everyone's lives, writing the future of smart motion. You will be working as a Customer Support Specialist and will be the part of Motion Business Area for Drive...

Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and...

Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts.Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.Functional support areas include Brokerage Cash Management products and services, Brokerage Online...

Conducting Deep Dives. You will dive into specific areas of support that are not currently meeting our quality bar (e.g., a decline in NPS or an increase in reopened tickets).Writing Improvement Proposals. You will make improvement recommendations based on your deep dive findings aimed at achieving 100% customer satisfaction.Producing Knowledge Base...

Provide support to the coordination of work and flaw of information among IDLO Offices and within the MENA Team.Provide to support to the development of briefs, progress reports, concept notes, ORC intake forms and other documents, including conducting related research. This also includes translating from Arabic to English and vice-versa, proof-reading and...

Why should you be part of Deel's success story?A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at...

Why should you be part of Deel's success story?A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at...

Description SAIC is seeking a highly qualified Web Portal Developer to support the USSOCOM SITEC 3 Enterprise Operations and Maintenance (EOM) contract. Your career at SAIC enables USSOCOM to fulfill its mission to "Provide fully capable Special Operations Forces (SOF) to defend the United States and its interests and synchronize planning for global...