Team Lead Customer Support

Team Leadership: Lead and mentor a team of 8-10 technical support engineers supporting 1,000+ clients, ensuring they are trained, motivated, and equipped to provide exceptional support. Manage shift scheduling to ensure 24/7 customer support coverage.Customer Onboarding & Success: Oversee the customer onboarding process to ensure a smooth transition for new...

About the jobCompany DescriptionMigrate is a leading business knowledge and networking company based in Jordan that provides innovative business support to clients in the Middle East and North Africa region and other international markets. Migrate offers a range of outsourcing services, including corporate services and networking services, to facilitate...

The BG Lead is the strategic leader for the Azure business in their market, covering both the Intelligent Cloud Apps & Infra and Data & AI Solution Areas.The BG Lead has end-to-end accountability for the Azure business in their market including strategy, planning, execution, advocacy governance and learning.The BG Lead is the Azure business leader within the...

Architect, lead, and continuously improve the technical support capability including strategy, organization structure, processes, tools and technologies to achieve the highest levels of customer success and satisfaction in order to meet all stated business objectivesLead geographically distributed service teams of Technical Support Specialists (currently...

Develop a culture of customer service.Lead, inspire, and coach a team of Customer Support Agents (10-14 employees) to help them grow and deliver the best service in the industry.Monitor and drive the performance of the Customer Support scope (resolution time, customer satisfaction, NPS, etc).Ensure customer support business continuity (scheduling, planning,...

Description Lead transportation planning for air & rail of North region basis requirements from FC/SC/LM stakeholders and work with 3P carriers to develop effective operational planExecute daily operations for rail and air of North region in the form of route monitoring, carrier & vendor outreach, and problem solving for a rapidly growing network.Continual,...

Be the face of unifonic when customers/partners experience issues or need something from the company.Investigate and troubleshoot the quality of service issues: networks, carriers, operators, API, bugs, etc.Liaise with internal teams or suppliers to escalate and solve issues.Deliver a great customer experience by ensuring the customer tickets are managed in...

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers. Currently we are seeking a dynamic and customer-focused individual to join our team as a...

Put knowledge at the center of the organization. We want our knowledge base to drive agent training and answer all customer questions before they are even asked. You will lead both the human writing team and the AI team that directs our Autobot. The Autobot currently solves 30% of L1 tickets, but our goal is to achieve 70% and then move on to solving L2...

Job Summary:The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.Responsibilities also entail updating knowledge materials, fostering interdepartmental...

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.There’s never...

Directly supervise team members with daily regular interactions, including managing team’s workload.Lead user's requirements collection, review and analysis.Participate in system specifications development and documentation.Lead the application’s system architecture definition.Identify risks and conduct mitigation action planning.Provide...

About the jobAbout The OpportunityWe are seeking an experienced Warehouse Team Lead specializing in rider equipment to join our dynamic team. The ideal candidate will play a pivotal role in ensuring efficient record-keeping and the availability of rider equipment to support our inventory operations.What's On Your Plate? Execute monthly, weekly, and daily...

Trilogy built a fully remote support system based on customer obsession, a world-class knowledge base, and highly skilled agents capable of servicing over 10,000 customers on over 100 products. We count on our support managers to dive deep into the details and make the improvements that help the system achieve its full potential, and we lean on AI to help...

Put knowledge at the center of the organization. We want our knowledge base to drive agent training and answer all customer questions before they are even asked. You will lead both the human writing team and the AI team that directs our Autobot. The Autobot currently solves 30% of L1 tickets, but our goal is to achieve 70% and then move on to solving L2...

Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and...

Technical Lead Responsibilities:Determining project requirements and developing work schedules for the team.Delegating tasks and achieving daily, weekly, and monthly goals.Liaising with team members, management, and clients to ensure projects are completed to standard.Identifying risks and forming contingency plans as soon as possible.Analyzing existing...

Design architectures and build components that deliver fast, smooth experiences to users.Contribute to the full development cycle: technical design, development, test, experimentation, analysis, and launch.Review code and design docs, give feedback on product specs and mocks.Lead a team of thoughtful, fast-moving, and motivated engineers. Set and define...

Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts.Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.Functional support areas include Brokerage Cash Management products and services, Brokerage Online...

Provide top-level technical support, including problem resolution, change implementation,meeting/calls and one-on-one technical support within SLAs for clients.Ensure teams output meets quality and service level standards set by management andclients.Coordinate the daily activities of the operation engineers, set priorities for the team to ensuretask/tickets...