Team Lead Integrated Technical Ops

1 month ago


Amman, Jordan Deel Full time
  • We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

    After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.

    There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.

    What You’ll Do At Deel
  • Lead and manage the Level 2 Technical Operations team (Fintech and Tech) in your region, who are responsible for resolving complex customer support escalations related to Deel Platform such as integrations, API, EOR, contracts, etc., and to Deel Payments such as payments, Deel debit cards, or financial compliance.
  • Oversee recruitment, onboarding, and training of the rapidly scaling team including architecting systems for professional development and mentorship
  • Maintain direct responsibility over the performance of the team’s members
  • Own the operational metrics and goals of the team, department, and individual targets
  • Create, maintain, and improve processes, cross-company workflow tools, and organisational tools
  • Contribute to overall department strategy, working closely with the department director to assure that all objectives are being met and adjusted per customer/company needs
  • Proactively review customer-facing issues, identify main areas of technical escalations, and work with Product and R&D (Engineering) teams to drive upstream fixes of customer problems
  • Define and implement customer support initiatives using data/feedback from customers to implement new initiatives that increase satisfaction and retention
  • Deliver green SLAs across all the different back-office boards and drive excellence across operational teams

  • Some Key Qualifications
  • 3+ years of experience with 24/7 technical support teams in a Tech or FinTech start-up environment is a plus (level and title will be determined based on years of experience)
  • Strong analytical skills in turning data insights into projects that positively influence customers satisfaction
  • Own and execute multiple strategic projects/programs, maintaining attention to all details
  • Strong data analytics skills and experience working with Looker, JIRA (including Service Desk), and Zendesk (or similar customer support ticketing systems)
  • Has a love for processes and optimization: we need to build more strategies to match our growing team while optimizing our existing ones; you will need to be hands-on and experienced in creating customer journeys/workflows
  • Has a solid track record of achievement - e.g. you have worked in a top-tier company and/or startup, have quickly assumed more responsibilities, etc.
  • Ideally, candidates would be based out of APAC or EMEA

  • Total Rewards

    Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

    At Deel, you’ll enjoy:
  • Computer equipment applicable to your role
  • Stock grant opportunities
  • Additional perks and benefits based upon your employment status and country
  • The ability to choose where you work whether it be your home, the beach, or a WeWork

  • Technical Team Lead

    1 month ago


    Amman, Jordan Balador Full time

    We are looking for seasoned and Technical Team Lead to supervise building and improving enterprise web and mobile based solutions.Our solution is a multi-tenant cloud based solution that is built with cutting edge technologies including React, Node.js, Native Android and iOS and Amazon AWS. The solution is made up of several interacting components and is...

  • Technical Team Lead

    3 weeks ago


    Amman, Jordan Crossover Full time

    Technical Lead Responsibilities:Determining project requirements and developing work schedules for the team.Delegating tasks and achieving daily, weekly, and monthly goals.Liaising with team members, management, and clients to ensure projects are completed to standard.Identifying risks and forming contingency plans as soon as possible.Analyzing existing...

  • Content Team Leader

    21 hours ago


    Amman, Jordan dubizzle Full time

    Manage, Support and guide the content team to produce digital content on a daily basis.Provide editorial, creative and technical support to team members.Responsible for data entry, organization and data integrity in CMs.Platforms localization, content translations, product support to deliver digital projects.Review, edit and proofread the current content and...

  • Technical Team Lead

    1 month ago


    Amman, Jordan Advanced Technology Bureau - ATB Full time

    Working with developers, business analyst, QA and business resources to design, develop and maintain applications in Microsoft environments.Provide technical leadership and guidance to other developers as required.Brainstorm technical solutions with the development team and business partners as required.Keep up with technology and introduce new...


  • Amman, Jordan Proxidize Full time

    Team Leadership: Lead and mentor a team of 8-10 technical support engineers supporting 1,000+ clients, ensuring they are trained, motivated, and equipped to provide exceptional support. Manage shift scheduling to ensure 24/7 customer support coverage.Customer Onboarding & Success: Oversee the customer onboarding process to ensure a smooth transition for new...

  • Technical Team Lead

    1 month ago


    Amman, Jordan ArabWork Full time

    Minimum of 5 years of professional experience designing, developing, and scaling web and REST API solutions written with PHP.In-depth knowledge and experience in Software Architecture, System Designs, Design Patterns, OOD, OOP, REST APIs.Excellent relational database skills with MySQL, SQL, Postgres, and strong knowledge in NoSQL, is a plus.Solid experience...

  • Java Team Lead

    1 month ago


    Amman, Jordan Eastnets Full time

    Directly supervise team members with daily regular interactions, including managing team’s workload.Lead user's requirements collection, review and analysis.Participate in system specifications development and documentation.Lead the application’s system architecture definition.Identify risks and conduct mitigation action planning.Provide...

  • Android Team Lead

    1 month ago


    Amman, Jordan OpenSooq.com Full time

    Design architectures and build components that deliver fast, smooth experiences to users.Contribute to the full development cycle: technical design, development, test, experimentation, analysis, and launch.Review code and design docs, give feedback on product specs and mocks.Lead a team of thoughtful, fast-moving, and motivated engineers. Set and define...


  • Amman, Jordan Careem Full time

    We are looking for a candidate to join our Shops team in Jordan in the role of Country Ops LeadYou will be the on ground resource for the central team and responsible for all shops operations in JordanCatalogue management, coverage and enrichment for supermarkets and other shops merchantsOverall performance metrics such as C/R, reliability and item...

  • Integration Developer

    1 month ago


    Amman, Jordan Pink Camel Recruitment Full time

    Analyze requirements and create integration designServices and Full lifecycle API Management (design, testing, monitoring, governance, and deployment)Collaborate with architects and development team, design and implement integrations according to architectural vision and follow implementation guidelineSupport testing cycles to fix technical errors and bugs

  • Technical Lead

    1 month ago


    Amman, Jordan Kaizen Company Full time

    Project management experience, including:Leading the development of technical deliverablesDeveloping and managing relationships with stakeholdersSetting timelines and managing tasksManaging team members4 years of data modeling and analysis experience2 years of software development project management experience, including:Managing software developersLeading...


  • Amman, Jordan Amazon Full time

    This position requires a candidate that can operate independently in an ambiguous environment. The ideal candidate will have a strong technical background in multiple engineering disciplines. He/she will interface closely with a tight-knit team of system engineers across a broad range of technical areas to drive the rigorous development, integration and test...

  • Senior Technical Lead

    1 month ago


    Amman, Jordan Mercheese Full time

    To lead designing and building advanced, scalable platforms and technologies for Mercheese. To develop new ideas and recognize the hidden opportunities. To recommend new and creative approaches to analyze data and solve problems. To have great knowledge in leading-edge technologies and their correlations with the Mercheese business model. Work with Mercheese...

  • Live Operations Lead

    1 month ago


    Amman, Jordan Swvl Full time

    SWVL is looking for a Live Operations Lead who will be critical in running the day to day operations of SWVL in Jordan. This person will be responsible for managing traffic and monitoring in-ride movements. The role will report to the Operations ManagerWhat You ll DoIn more detail, the areas of responsibility include but are not limited to:Manage daily...

  • Integration Architect

    1 month ago


    Amman, Jordan Arab Bank Full time

    Develop technical designs and technology roadmaps for application integration.Accountable for analyzing and designing Integration and Interoperability domain architecture to meet the information technology and business requirements.Establish integration technology standards, processes (ensure compliance) and operationalization of the integration solutions,...


  • Amman, Jordan Capital Bank of Jordan Full time

    Collaborate with business stakeholders, architects, and other software engineers to understand integration requirements. Design integration solutions that facilitate data exchange, process automation, and system interoperability.Develop, test, and deploy integration components, connectors, and APIs using appropriate integration technologies and frameworks....

  • Technical Team Lead

    1 month ago


    Amman, Jordan Posta Plus Full time

    Analyze the project to find and suggest the right solutionDetermine project requirements and develop work schedules for the teamEvaluate all items supplied in order to ensure durability and accuracyIdentify risks and form contingency plansCollaborate with the team to identify and perform troubleshooting as requiredCreate and develop performance report,...

  • Team Lead Developer

    1 month ago


    Amman, Jordan Deel Full time

    About the jobWho We Are And What We DoDeel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than three thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.Companies should be able...


  • Amman, Jordan Adaptive TechSoft Full time

    Team Leadership: Lead and inspire a cross-functional engineering team within the Healthcare division. Cultivate a collaborative and innovative team culture, emphasizing creativity, ownership, and proactive problem-solving.Strategic Alignment: Ensure the team's efforts align with the strategic goals of the Healthcare division. Collaborate closely with...


  • Amman, Jordan Integrated Technology Group ITG Full time

    Senior Technical Writer is a skilled wordsmith that typically produces and maintains technical documentation, tutorials and general learning materials for software products, services and processes. They are responsible to provide subject matter expertise and technical leadership; lead documentation tasks / projects to successful completion and other content...