Customer Client Reprenestative

"Roles and Responsibilities Send welcoming email to your clients and provide them with all relevant documentation, relevant information, and resources. Supervising the completion of documentation and assisting clients with the completion of paperwork to ensure delivery of a complete file to the processing department in Amman Verifying the authenticity,...

"Roles and ResponsibilitiesSend welcoming email to your clients and provide them with all relevant documentation, relevant information, and resources. Supervising the completion of documentation and assisting clients with the completion of paperwork to ensure delivery of a complete file to the processing department in Amman Verifying the authenticity,...

About the jobProudly voted a Great Place to Work®, we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionising the way businesses communicate. Our team is made up of 400+ energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.We pride...

About the jobAs a Client Support Executive at Deriv, you and your team will be at the forefront of handling customer inquiries and concerns about our products. Your excellent communication skills and strong Deriv product knowledge will be put to the test as you work closely with other teams to help clients with their queries. This role will challenge you to...

Proactive interactions with customers through email, phone, online presentations, and in-person meetings.Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.Contribute to the design of customer journeys.Contribute to design playbooks and successfully execute proactive plays.Engage with customers...

Develop and manage client portfolios.Sustain business growth and profitability by maximizing value.Analyze customer data to improve customer experience.Hold product demonstrations for customers.Improve onboarding processes.Evaluate and improve tutorials and other communication infrastructure.Mediate between clients and the organization.Handle and resolve...

Recording customs transactions and billing Customs Duty to our clientsHandle Customs transaction for inbound shipment by booking the customs transactions to the Origins and local customersBook the customs charges that we receive from the destination

· Managing a team of CS Managers to achieve company’s objectives.· Oversee and manage existing client portfolios.· Execute strategic initiatives to attain revenue growth,· Sustain business growth and profitability by maximizing value.· Analyze customer data to improve customer experience.· Deliver solution...

Key Responsibilities Learn how to build and maintain trusted relationships with assigned (Tier 2) clients to achieve overall customer health and growth.Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to...

Handling onboarding projects within the required SLA across the MENA region.Educate customers on the customer journey and what to expect during the implementation and on-boarding.Help customers set-up their accounts, populate their data, apply their policies and educate their employees on how to use the system.Create handover documents, delivery...

Develop client portfoliosImprove and sustain business growthUse data collection and analysis to improve the customer experienceTrain customer support representativesImplement specific strategies for both sales and customer service

Resolve customer inquiries via live chat in a timely and professional manner.Troubleshoot issues and provide solutions by working across teams to find the best solutions for our customers.Educate customers on Deriv products and services, communicate complex concepts to a diverse audience clearly, and encourage them via email and live chat to try new products...

Develop a culture of customer service.Lead, inspire, and coach a team of Customer Support Agents (10-14 employees) to help them grow and deliver the best service in the industry.Monitor and drive the performance of the Customer Support scope (resolution time, customer satisfaction, NPS, etc).Ensure customer support business continuity (scheduling, planning,...

o Comfort with core business processes across multiple functions, and a relentless focus on information that improve customers time to value and eases their interactionso General urgency in execution and tendency toward speed with ability to adapt and changeo Experience with Salesforce Service Cloud, Communities, and Knowledgeo Strong verbal and written...

Coordinating and managing the data associated to merchandise movement including booking, receiving files and manifest.Work directly with customers ,vendors ,trucking, companies and shipping agencies provide quotationsBilling and invoicing of the clients.Prepare the reports for client shipmentsFollow up customs, freight and clearance in order to send the...

About the jobWho We Are And What We DoDeel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than three thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.Companies should be able...

Serve as the lead point of contact for all customer account management mattersBuild and maintain strong, long-lasting client relationshipsNegotiate contracts and close agreements to maximize profitsDevelop trusted advisor relationships with key accounts, customer stakeholders and executive sponsorsEnsure the timely and successful delivery of our solutions...

• Act as a role model for delivering a best in class customer experience from first contact with client through adoption, daily use, and renewal. • Drive Adoption and Customer Relation Management (CRM) strategy and establish team purpose by working to translate the ACE Team vision and objectives into actionable plans; limit customer churn; and...

Support the Juniors in answering Live Chat inquiriesUpdate the FAQsOrganization of the Leads dataReview escalated KYC and account opening casesResearch regulatory requirements when necessaryEnsure the flow of the transactionsSupport clients in complex inquiries about MetaTrader accountsTroubleshoot and ensure the resolution of complaints and ticketsReport...

Serve as the lead point of contact for all customer account management mattersBuild and maintain strong, long-lasting client relationshipsNegotiate contracts and close agreements to maximize profitsDevelop trusted advisor relationships with key accounts, customer stakeholders and executive sponsorsEnsure the timely and successful delivery of our solutions...