Customer Service Specialist

2 weeks ago


Amman, Jordan Ingot Brokers ltd. Full time
  • Support the Juniors in answering Live Chat inquiries
  • Update the FAQs
  • Organization of the Leads data
  • Review escalated KYC and account opening cases
  • Research regulatory requirements when necessary
  • Ensure the flow of the transactions
  • Support clients in complex inquiries about MetaTrader accounts
  • Troubleshoot and ensure the resolution of complaints and tickets
  • Report dissatisfaction due to customer experience and propose improvements
  • Testing updates on client’s portal after IT’s changes
  • Train new staff


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