Technical Support Engineer

4 days ago

Amman, Amman, Jordan Microsoft Full time $60,000 - $80,000 per year

Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.

Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.

You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.

Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

Desired Candidate Profile

Required Qualifications:

Candidate must have previous working experience in either technical support, technical consulting, or information technology services.

Significant knowledge of database internals, either with PostgreSQL, MySQL or some other RDBMS.

Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines.

Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft.

Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner.

Ability to distill, prioritize and act on feedback from a variety of sources.

Conviction and courage to drive decisions and defend positions as appropriate.

Experience in one or more of these areas desirable:

Experience supporting Azure or other cloud-based solutions

Microsoft certifications in data platform or Azure technologies

Experience troubleshooting distributed solutions

Experience troubleshooting Open Source Databases like MySQL, PostgreSQL, etc.,

Basic Networking, Storage and Platform troubleshooting skills

Programming & Debugging Experience not specific to any language or platform.

Experience with Windows and Linux operation

Language Qualification:

English Language: fluent in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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