IT Technical Support

2 days ago

Amman, Amman, Jordan Optimiza Full time 9,000 - 12,000 per year

Optimiza is seeking a motivated and detail-oriented Junior IT Technical Support professional to join our team. In this entry-level role, you will provide exceptional technical assistance to end-users, resolve issues, and support IT operations ensuring a smooth technological experience for all users.

Key Responsibilities:

  • Assist end-users with hardware and software issues via phone, email, and in-person support.
  • Troubleshoot technical problems, including network connectivity, system performance, and application errors.
  • Document and track support requests using the company's ticketing system, ensuring timely follow-up and resolution.
  • Maintain and configure IT equipment, including computers, printers, and peripherals.
  • Assist with software installations, updates, and troubleshooting of various applications.
  • Participate in onboarding new employees by setting up their workstations and accounts.
  • Stay up to date with the latest technology trends and best practices in technical support.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • 0-2 years of experience in IT support or technical helpdesk roles.
  • Basic understanding of computer hardware, operating systems (Windows, macOS), and networking concepts.
  • Strong analytical and troubleshooting skills.
  • Excellent communication skills, both verbal and written.
  • A customer-focused mindset with a passion for providing quality support.
  • Ability to work independently and as part of a team.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.

Benefits

  • Class A Health Insurance

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