Applications Technical Support

3 days ago

Amman, Amman, Jordan Optimiza Full time $40,000 - $50,000 per year

Optimiza is seeking a knowledgeable Applications Technical Support professional to join our dynamic team. This role is essential in ensuring the smooth operation and support of our software applications, assisting end-users with technical issues and troubleshooting challenges. The ideal candidate will have a solid understanding of application functionality and exceptional problem-solving skills.

Key Responsibilities:

  • Provide technical support and assistance to end-users utilizing various software applications.
  • Diagnose and resolve application-related issues, ensuring timely responses and solutions.
  • Collaborate with developers and IT teams to report bugs, suggest enhancements, and escalate issues as necessary.
  • Maintain documentation of support processes, frequently asked questions, and knowledge base articles.
  • Conduct training sessions for users to enhance their understanding of applications and increase productivity.
  • Monitor and analyze support requests to identify recurring problems and develop proactive solutions.
  • Stay updated on application updates and new features, ensuring comprehensive support for all software versions.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3+ years of experience in application support or technical support roles.
  • Strong technical skills and understanding of software applications, databases, and networks.
  • Excellent problem-solving skills and the ability to troubleshoot issues effectively.
  • Experience with ticketing systems and support tools.
  • Exceptional communication skills, with the ability to convey technical information to non-technical users.
  • Familiarity with SQL, APIs, or application integration is a plus.
  • Ability to work collaboratively in a team-oriented environment.

Benefits

  • Class A Health Insurance

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