Senior Operations and Technical Support Officer

2 days ago

Amman, Amman, Jordan Optimiza Full time 20,000 - 25,000 per year

Optimiza is seeking a highly skilled Senior Operations and Technical Support Officer to join our dedicated team. In this key role, you will be responsible for ensuring that our operations run smoothly while providing exceptional technical support to clients and internal teams. Your expertise will be crucial in optimizing processes and troubleshooting technical issues.

Key Responsibilities:

  • Oversee daily operations and ensure the efficient delivery of technical support services to clients and users.
  • Provide expert-level technical assistance, resolving complex issues and inquiries related to applications, systems, and infrastructure.
  • Collaborate with cross-functional teams to identify operational inefficiencies and implement process improvements.
  • Develop, maintain, and update operational documentation, including standard operating procedures (SOPs) and technical guides.
  • Train and mentor junior support staff to enhance their skills and improve overall team performance.
  • Monitor system performance and conduct regular analysis to identify areas for enhancement and optimization.
  • Act as a liaison between technical teams and management, providing insights and recommendations for operational strategies.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 5+ years of experience in operations management and technical support roles.
  • Strong technical background with in-depth knowledge of systems, networks, and troubleshooting methodologies.
  • Experience with IT service management (ITSM) frameworks and ticketing systems.
  • Excellent problem-solving skills with a proactive mindset and attention to detail.
  • Outstanding communication and interpersonal skills with the ability to work collaboratively within a team.
  • Demonstrated leadership experience and ability to train and mentor team members.
  • Certifications such as ITIL, CompTIA A+, or similar are preferred.

Benefits

  • Class A Health Insurance

  • Rehabilitation Senior Technical Officer

    2 weeks ago

    Amman, Amman, Jordan Handicap International Full time €29,376 - €60,000 per year

    Place: Amman (Jordan) with frequent travels to Gaza and West BankStarting date: December 1st 2025Duration of contract: 5 monthsApplication review on a Rolling Basis: Due to the urgency of this recruitment, we encourage interested candidates to submit their applications as soon as possible. We will be reviewing applications on an ongoing basis. We need you to...

  • Rehabilitation Senior Technical Officer

    2 weeks ago

    Amman, Amman, Jordan Handicap International Full time €29,448 per year

    Place: Amman (Jordan) with frequent travels to Gaza and West BankStarting date: December 1st 2025Duration of contract: 5 monthsApplication review on a Rolling Basis: Due to the urgency of this recruitment, we encourage interested candidates to submit their applications as soon as possible. We will be reviewing applications on an ongoing basis. We need you to...

  • Senior Officer

    4 days ago

    Amman, Amman, Jordan Almosafer Full time 15,000 - 25,000 per year

    About the company:Almosafer (part of Seera Group) Saudi Arabia's Leading Travel CompanyElevating the journey for travelers from Saudi Arabia, the region & beyond, while harnessing Seera Group's 40+ years of expertise, Almosafer supports Saudi Arabia's vision as a national champion for tourism. Almosafer creates opportunities for outbound, leisure, and...

  • IT Technical Support

    2 days ago

    Amman, Amman, Jordan Optimiza Full time 9,000 - 12,000 per year

    Optimiza is seeking a motivated and detail-oriented Junior IT Technical Support professional to join our team. In this entry-level role, you will provide exceptional technical assistance to end-users, resolve issues, and support IT operations ensuring a smooth technological experience for all users.Key Responsibilities:Assist end-users with hardware and...

  • YPS Technical Support Consultant

    1 week ago

    Amman, Amman, Jordan UNFPA Full time 20,000 - 40,000 per year

    Purpose of ConsultancyTo ensure continuity in advancing the Youth, Peace and Security (YPS) agenda and operationalizing the YPS Unit within the Ministry of Youth (MoY). The consultancy will deliver defined outputs that strengthen coordination mechanisms, establish monitoring tools, and document progress in implementing the Jordanian National Action Plan on...

  • Associate Operations Officer

    1 week ago

    Amman, Amman, Jordan World Bank Group Full time 20,000 - 40,000 per year

    Associate Operations Officer - Financial Institutions Groups -MEPA Job #: req34413Organization: IFCSector: UpstreamGrade: GF Term Duration: 3 years 0 months Recruitment Type: Local RecruitmentLocation: Amman,JordanRequired Language(s): EnglishPreferred Language(s): ArabicClosing Date: 10/8/2025 (MM/DD/YYYY) at 11:59pm...

  • Applications Technical Support

    2 days ago

    Amman, Amman, Jordan Optimiza Full time 20,000 - 60,000 per year

    Optimiza is seeking a knowledgeable Applications Technical Support professional to join our dynamic team. This role is essential in ensuring the smooth operation and support of our software applications, assisting end-users with technical issues and troubleshooting challenges. The ideal candidate will have a solid understanding of application functionality...

  • Technical Head of Program

    4 days ago

    Amman, Amman, Jordan Handicap International Full time €104,000 - €130,878 per year

    Technical Head of Program : Palestine EmergencyDuration: 6 monthsDesire Start Date: AsapLocation: Amman with travels to Gaza and WB (depending on access)Application deadline: September 30thHumanity & Inclusion is an independent and impartial aid organisation working in situations of poverty and exclusion, conflict and disaster. The organisation works...

  • analysis and operations support coordinator

    1 week ago

    Amman, Amman, Jordan CARE USA Full time 20,000 - 25,000 per year

    JOB SUMMARY The Analysis and Operations Support Coordinator (AOSC) plays a key role in the Readiness and Operations Support function (C2) of CARE's Security, Operational Access, and Risk Unit (SOAR). The AOSC ensures the smooth operation and high-quality delivery of global security services, including reporting and analysis, incident response and crisis...

  • Technical Support Engineer

    4 days ago

    Amman, Amman, Jordan Microsoft Full time $60,000 - $80,000 per year

    Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional...