Underwriting Operations Supervisor

2 days ago

Amman, Amman, Jordan International General Insurance Full time
Job SummaryThe Supervisor ensures efficient daily operations, compliance with policies, and accurate execution of processes. They provide team guidance, coordinate resources, resolve operational issues, and support collaboration across departments to meet organizational objectives.Job Description

Company Description

IGI - International General Insurance Co. Ltd. is a leading international specialist commercial insurer and reinsurer with a global portfolio of Energy, Property, Construction & Engineering, Ports & Terminals, Marine, Financial Institutions, General Aviation, Professional Indemnity, Casualty, Directors' and Officers', Legal Expenses, Political Violence, Contingency and Treaty Reinsurance. Registered in Bermuda as a limited liability company, with operational headquarters in Amman, Jordan and offices in London, Malta, Bermuda, Norway, Dubai, Kuala Lumpur and Casablanca, we aim to deliver outstanding levels of service to our clients and brokers. The company has a strong financial position, with a financial strength rating of "A-" (Stable) from Standard and Poor's, and an "A" (Stable) rating from A.M. Best. IGI seeks to maintain profitability through prudent risk selection and a diversified business model.

Duties and Responsibilities

  • Oversee daily team functions to ensure processes are executed efficiently, accurately, and in full compliance with company policies.
  • Ensure all Credit Control and Quality Control requests and queries are reviewed and resolved promptly while collaborating with relevant stakeholders to address pending issues.
  • Support the refinement of operational procedures and ensure the accurate recording of submissions, policies, and amendments in the system, maintaining high standards of accuracy.
  • Identify and mitigate operational risks by monitoring compliance with regulatory standards and audit findings while implementing corrective measures as needed.
  • Coordinate team resources to ensure business continuity and oversee the completion of data checks, reconciliation reports, and MEMO preparations to maintain operational efficiency.
  • Mentor and guide team members to foster a collaborative, high-performance culture while providing technical assistance and facilitating professional growth.
  • Act as a liaison with other departments to ensure alignment on objectives and smooth resolution of operational challenges.
  • Maintain accurate records for compliance and audit purposes, ensuring operational activities adhere to internal controls and company guidelines.
  • To perform any additional duties or projects assigned by your line manager or senior management as needed.

Job Specifications

Academic Qualifications:

Bachelor's Degree.

Experience Required:

+5 years Operations or related insurance experience

Training Required:

First time manager, Leadership and management trainings/ certificates

Languages:

Fluent in English, both written and oral

Key Competencies

Good PC skills including Microsoft office

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