Operations Support Center Supervisor

14 hours ago

Amman, Amman, Jordan human resources me Full time 40,000 - 60,000 per year


Job Scope

oversee, organize and
coordinate the work of Operation
Support Center, manage both operations
and staff, contact point between
employees, management, and client.
Main Duties & Responsibilities:

· Planning, implementing and scheduling project tasks
and milestones

· Providing day-to-day leadership and works with
staff to ensure a high performance, customer service-oriented work
environment which supports achieving objectives and service expectations

· Managing and overseeing the projects

· Monitoring the submitted agents  attendance ,leaves and vacations report s

· Preparing  monthly payroll sheet

· Setting  the
clients expectation and following up on the required changes on the system

· Forecasting and analyzing marketing demand and the
potential new projects

· Organizing, supervising and evaluating the work of
assigned staff

· Implementing and monitoring work plans to achieve
assigned goals and objectives

· Monthly Planning and evaluating the personal performance
appraisal of assigned employees

· Reviewing and prioritizing operational support
Center work orders



- Provide
technical assistance to employees
Minimum Requirements: Bachelor's Degree

Skills

·      
Communication Skills:

·       Strong verbal and written
communication skills in both Arabic and English Language

·      
Personal Skills:

·       Team spirit;
an outspoken team player

·       Excellent
influencing skills

·       Ability to
work under pressure

·       Initiative
taker

·       Proactive
person

 

·      
Managerial Skill:

·       Leadership
skills

·       Interpersonal
skills

·       Time
management skills

·       Handle problems
quickly and efficiently

·       Ability to resolve
conflicts and complaints from customers in an effective and friendly 

·       Risk
Management skills

·       A team
builder and a Team Leader; growing and sustaining a high performing team

·       Decision
making skills

·       Excellent knowledge of
basic computer tools (e.g. Office suite, Internet, email)


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