Assistant Manager, CS Field Operation

3 days ago

Amman, Amman, Jordan Samsung Electronics Full time

Position Summary

1. Provides best service to customer by improving service centers fields.
2. Secures service competitiveness by improving KPIs and by supporting issues of service centers.
3. Promote service differentiation by discovering best practices and propagating those practices to other service centers.

Role and Responsibilities

1. [Improving service center fields] Make a visiting schedule for each service center and visit and improve the field based on a checklist.

2. [Supporting to solve issues] Analyze issues for each service center based on the visiting results and support to implement an improvement measure for each issue.

3. [Index management] Analyze an index for each service center. Analyze why there is a weakness and resolve the issue.

4. [Managing best practices] Organize best practices of a service center and apply them to increase operational efficiency by propagating them to other centers.

Skills and Qualifications


• Experienced professional with full understanding on specialized areas; resolves a wide range of issues in creative ways


• Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgement in selecting methods and techniques for obtaining solutions


• Normally receives little instruction on day-to-day work and receives general instructions on new assignments

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