Junior Support Engineer
4 days ago
Responsibilities
- Serve as the primary point of contact for customers experiencing issues with tracking systems and devices.
- Diagnose, troubleshoot, and resolve technical problems related to hardware, software, and network configurations.
- Provide remote support to assist with system setup, maintenance, and repair.
- Assist with the installation and configuration of tracking devices.
- Conduct periodic system checks to ensure device performance and reliability.
- Update firmware and software on tracking devices and related systems.
- Log all customer interactions and document issues and resolutions accurately.
- Escalate unresolved or complex issues to senior engineers or R&D teams and follow up to ensure timely resolution.
- Gather feedback from customers to identify areas for improvement in tracking systems and services.
- Collaborate with the product development team to enhance product functionality and reliability.
Qualifications
- Bachelor s degree in Computer Science, Telecommunications, or a related field.
- 0 2 years of experience as a support engineer.
- Experience in technical support, troubleshooting, software development, or similar roles.
- Familiarity with tracking technologies, including GPS, GSM, and network configurations.
- Strong problem-solving skills and a detail-oriented approach.
- Excellent communication skills, with the ability to explain technical concepts to non-technical customers.
- Ability to work independently or remotely with minimal supervision.
- Proficiency in Microsoft Office, especially Excel.
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