Guest Experience Manager

The Guest Experience Specialist’s primary functions include:  Provide a signature guest experience through outstanding customer service and by advancing our Guest Experience Standards. Help guests by providing general information about the Botanical Garden, including orientation and wayfinding, exhibits, special programming, membership,...

Position SummaryOur jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique.Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.They are empowered to move about their space and do what needs to...

 Be the warm welcome that kicks off a memorable guest experience Acknowledge IHG Rewards Club members and returning guests, in person or on the phone Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay Handle cash and credit transactions Start every stay right by swiftly checking...

Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on various matters...

Administer check in of all guests and maintain record of all special requests at time of arrival.Attend all phone calls and provide all appropriate information to guests and perform pre assignment of all rooms to guests as well as VIP evaluate all activities of guest services at end of shift.Determine and ensure compliance to all key control policies and...

Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfactionRespond to guests needs and anticipate their unstated onesExpect and react promptly to guests’ requirements and inquiresActively listen and resolve guests’ complaintsOversee and coordinate all arrivals and...

Administer check in of all guests and maintain record of all special requests at time of arrival.Attend all phone calls and provide all appropriate information to guests and perform pre assignment of all rooms to guests as well as VIP evaluate all activities of guest services at end of shift.Determine and ensure compliance to all key control policies and...

Monitor all check in of guests and administer all complaints and requests and ensure effective resolution of same.Manage all special requests and monitor all guest special requests and provide wake up calls to all guests.Greet all customers on phone pleasantly and transfer call to appropriate department as required according to company standards.Perform all...

• Handling guest arrival with pick up request and arrange the transportation.• Assist with guest luggage as and when required.• Give all hotel facilities information to the guest and assists them in the car.• Inform the reception manager, concierge, or guest relation officers when VIP on their way to the hotel.• Be present at all...

b Description Provide a warm welcome to the guests, and oversee VIP arrivals and departures.Keeps an updated record of the guests’ information in the system and handle complaints and concerns.Deal effectively with any guest comments and or / complaints taking full ownership of the situationTo assist the Front Desk, ensuring room changes and Accor Live...

Participate in the review of training materials used in Cabin Crew service training courses and assist in the production and amendment of any service-related training materials.Ensure that all related documented standard practices are in line with corporate policy, legal and service standards and in response to the changing needs of the business.Participate...

Perhaps it is important for your job to have some necessary reusable options – creating an alternative to commerce, impacting society, setting standards of quality and coverage on what your uniform is, your personal appearance and your professional business contacts. Respect attention and quality, and develop positive and constructive professional...

A customer experience manager (CEM) links the gap between the brand they work for and the customer. It is their job to ensure that customer experience is engaging, efficient, and effective. They make sure that customer satisfaction and loyalty rates increase, gaining more recommendations from those customers.

Black & Grey HR is recruiting for a Diversified Group in Dubai, UAE. Our client is looking to hire a Digital Marketing Specialist who will be responsible for supporting the department in implementing all marketing communication activities and strategies related to the digital ecosystem of the company. Other Job Responsibilities are: - Complies with Company ...

Manages the staff at the Front Desk. Directs all activities of the Asst. Front Office Managers and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.Reviews and monitors schedules of...

A local Boutique Hotel located in West Amman is seeking a highly motivated and experienced Sales Manager. The ultimate goal is to drive both revenues and occupancy rates, while providing exceptional customer service. The position requires excellent communication and interpersonal skills, strong sales mindset and a thorough understanding of the market trends....

Advising host company with best practices on remote working and managing remote internsIssue resolutionsRegular check-ins & Post-internship evaluation collectionGenerating interest in future intern placements by maintaining a great relationship with a host companyOther creative & ad-hoc account management items. Great account managers are always thinking...

Responsible for all front office functions and staffAreas of responsibility include Bell Staff Switchboard Operations Guest Services Front Desk and Retail Gift Shop as applicableAs a department head directs and works with managers and employees to successfully execute all front office operations including guest arrival and departure proceduresStrives to...

Apply revenue management strategies.Assign work.Conduct interviews.Conduct staff performance assessment process.Develop service operations.Develop service recovery framework.Documenting project processes and outcomes.Foster initiative and enterprise in teams.Foster team adaptability.Implement revenue optimisation and enhancement strategies.Lead team leaders...

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee...