Guest Services Agent

Offer consistently professional, friendly, warm and engaging serviceGive a warm welcome and check in guests taking into account the established SOPsCheck out of departing guest in accordance with the established standardsSell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issuesResponsible for cash inventory, cashing...

Administer check in of all guests and maintain record of all special requests at time of arrival.Attend all phone calls and provide all appropriate information to guests and perform pre assignment of all rooms to guests as well as VIP evaluate all activities of guest services at end of shift.Determine and ensure compliance to all key control policies and...

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.Secure payment; activate/reissue room keys.Ensure rates match market codes, document exceptions. Verify/adjust billing for guests.Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages.Clear departures in...

 Be the warm welcome that kicks off a memorable guest experience Acknowledge IHG Rewards Club members and returning guests, in person or on the phone Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay Handle cash and credit transactions Start every stay right by swiftly checking...

b Description Provide a warm welcome to the guests, and oversee VIP arrivals and departures.Keeps an updated record of the guests’ information in the system and handle complaints and concerns.Deal effectively with any guest comments and or / complaints taking full ownership of the situationTo assist the Front Desk, ensuring room changes and Accor Live...

Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on various matters...

Administer and schedule staff for each shift and assist all guest services staff to resolve all customer issues effectively.Assist all guests with disabilities and resolve all informational and directional queries from guests, train staff in all guest services and handle all cash transaction efficiently.Supervise working of all cooks and housekeepers and...

To have a thorough knowledge of all the prices, dates, time, and description of the latest events, activities, and facilities that will be provided to the incoming guests and update the staff members on the sameTo plan the daily agenda that includes the duties that need to carried out by the front end staff members and to train the guest staff members on the...

Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professionalAs a Reservations Agent effective and engaging communication is the key when speaking to fellow Colleagues and Guests Reporting to the Reservations Director responsibilities and essential job functions...

Customer Service Agent at Ultra Maritime Services (UMS) Part of Baconi Group– Jordan office.We are looking for a sharp professional to manage customer queries.Key skills:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Ability to stay calm when customers are stressed or upset.Excellent communication and...

Job Description Consistently offer professional, friendly and engaging service.Book and enter room reservation requests using the Property Management System.Process reservations by mail, telephone, e-mail, fax or any OTA’s System.Process reservations from sales offices, other hotel departments and travel agents or company.Knowledge of available room...

Monitor all check in of guests and administer all complaints and requests and ensure effective resolution of same.Manage all special requests and monitor all guest special requests and provide wake up calls to all guests.Greet all customers on phone pleasantly and transfer call to appropriate department as required according to company standards.Perform all...

To greet and create an environment where the guests will be welcomed in an appropriate manner and provide orientation to the guests related to suites and cabins and direct them to their rooms by providing assistance in handling their luggage and ensuring that all their requests are duly satisfiedTo be able to resolve the questions put forth by the guests and...

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property...

Position SummaryProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type.Verify availability of room type and rate.Explain guarantee, special rate, and cancellation policies to callers.Accommodate and document special requests. Answer questions about...

Represent the company at meetings to promote products.Sell products through.Advice clients, determine customers needs.Provide customer service.Report and follow up on claims.Cultivate relationships with clients.Resolve customer complaints regarding sales and services.

Position Summary Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.Answer questions about...

Company DescriptionFairmont Amman offers travelers and residents of Amman luxury accommodations in 317 spacious guest rooms and suites, including Fairmont Gold, the hotel’s exclusive hotel within a hotel. With a modern, beautiful architectural design and stunning interiors, we make use of the finest wood and marble, and our rooms and hotel interiors...

Operate telephone switchboard station in order to answer telephone calls.Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.Answer, record, and process all guest calls,...

About Jeeny:Jeeny is a mobile application that eases daily commuting and transportation. By connecting you with your preferred mode of transportation, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all.We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Jeeny was established in...