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Guest Service Agent

7 months ago

Amman, Jordan Rotana Hotel Group Full time
  • Offer consistently professional, friendly, warm and engaging service
  • Give a warm welcome and check in guests taking into account the established SOPs
  • Check out of departing guest in accordance with the established standards
  • Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
  • Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
  • Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
  • Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
  • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
  • Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings