Guest Relations Ambassador

1 week ago


Amman, Amman, Jordan Accor Full time
Deliver Exceptional Guest Experiences

As a Guest Relations Agent at Accor, you will play a vital role in ensuring our guests feel valued and cared for throughout their stay. Your primary responsibility will be to provide personalized attention to our repeat guests, ensuring their needs and preferences are met.

Key Responsibilities:
  • Guest Preference Management: Note, collect, and action guests' preferences to ensure seamless delivery of amenities and services.
  • Arrival Preparation: Verify VIP arrivals, order and deliver amenities, and coordinate with relevant departments to ensure a smooth check-in experience.
  • Guest Courtesy Calls: Conduct daily courtesy calls to ensure guests' needs are met, and report on activities in the logbook.
  • Collaboration: Liaise with departments to coordinate guests' logistical requirements and amenities, ensuring clear communication and handovers.
  • Reporting and Briefings: Attend daily operations briefings and report on activities in the logbook.

By joining our team, you will have the opportunity to develop your skills and grow within the company, while making a positive impact on our guests' experiences.



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