Reservations Agent

Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professionalAs a Reservations Agent effective and engaging communication is the key when speaking to fellow Colleagues and Guests Reporting to the Reservations Director responsibilities and essential job functions...

Reservation Agent Responsibilities:Assisting and advising customers who may be choosing from a variety of travel options.Making reservations for customers based on their various requirements and budgetary allowances.Checking the availability of accommodation or transportation on the customers’ desired travel dates.Helping plan travel itineraries by...

Company DescriptionFairmont Amman offers travelers and residents of Amman luxury accommodations in 317 spacious guest rooms and suites, including Fairmont Gold, the hotel’s exclusive hotel within a hotel. With a modern, beautiful architectural design and stunning interiors, we make use of the finest wood and marble, and our rooms and hotel interiors...

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property...

Position SummaryProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type.Verify availability of room type and rate.Explain guarantee, special rate, and cancellation policies to callers.Accommodate and document special requests. Answer questions about...

Position Summary Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.Answer questions about...

Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards and scripts using the hotel’s reservations system; process reservations from the sales, reservations centers or travel agencies/wholesalers. Designate and apply appropriate travel agency...

Assisting and advising customers who may be choosing from a variety of travel options.Making reservations for customers based on their various requirements and budgetary allowances.Checking the availability of accommodation or transportation on the customers’ desired travel dates.Helping plan travel itineraries by suggesting local tourist attractions...

Answer phones and assist customers in making, altering, or canceling reservationsRespond to emails with reservation information, confirmations, and additional detailsAdvise customers regarding ongoing promotions or available upgrades that may enhance their experienceAnswer questions regarding rooms, facilities, rates, and eventsAccurately record customer...

Company DescriptionFairmont Amman offers travelers and residents of Amman luxury accommodations in 317 spacious guest rooms and suites, including Fairmont Gold, the hotel’s exclusive hotel within a hotel. With a modern, beautiful architectural design and stunning interiors, we make use of the finest wood and marble, and our rooms and hotel interiors...

Handle customer requirements /cases professionally minimize customer waiting time.Support Travel Agents with seat confirmation and arrange VIP Bookings/ ticketing queries.Support staff and customers to resolve difficult issues /problems pertaining to Reservations and Ticketing, on a daily basis.Assist staff and customer to resolve difficult issues/ problems...

Servicing incoming reservation calls and emails from direct customers, Agents & RJ Agent offices worldwide for all RJ servicesDelivering service quality to the highest levelIssuing all passenger e-tickets and other customer documentation, to complete all customer bookings accurately.Maintain all operational aspects, which include no show actions, complaint...

Greeting and thanking guests in a sincere, friendly manner.Checking guests in on arrival and out on departure.Posting charges to appropriate guest accounts.Anticipating and addressing guests' needs, and resolving their problems and complaints.Assisting guests with disabilities.Operating switchboard and assisting with inquiries.Assisting the reservations...

Perform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates...

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate...

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit.Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns....

Offer consistently professional, friendly, warm and engaging serviceGive a warm welcome and check in guests taking into account the established SOPsCheck out of departing guest in accordance with the established standardsSell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issuesResponsible for cash inventory, cashing...

Administer check in of all guests and maintain record of all special requests at time of arrival.Attend all phone calls and provide all appropriate information to guests and perform pre assignment of all rooms to guests as well as VIP evaluate all activities of guest services at end of shift.Determine and ensure compliance to all key control policies and...

Administer check in of all guests and maintain record of all special requests at time of arrival.Attend all phone calls and provide all appropriate information to guests and perform pre assignment of all rooms to guests as well as VIP evaluate all activities of guest services at end of shift.Determine and ensure compliance to all key control policies and...

What is in it for you? Employee benefit card offering discounted rates in Accor worldwide.Learning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 Job Description Print out the Daily Call Log...