Guest Service Supervisor

To have a thorough knowledge of all the prices, dates, time, and description of the latest events, activities, and facilities that will be provided to the incoming guests and update the staff members on the sameTo plan the daily agenda that includes the duties that need to carried out by the front end staff members and to train the guest staff members on the...

Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on various matters...

Offer consistently professional, friendly, warm and engaging serviceGive a warm welcome and check in guests taking into account the established SOPsCheck out of departing guest in accordance with the established standardsSell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issuesResponsible for cash inventory, cashing...

b Description Provide a warm welcome to the guests, and oversee VIP arrivals and departures.Keeps an updated record of the guests’ information in the system and handle complaints and concerns.Deal effectively with any guest comments and or / complaints taking full ownership of the situationTo assist the Front Desk, ensuring room changes and Accor Live...

Administer check in of all guests and maintain record of all special requests at time of arrival.Attend all phone calls and provide all appropriate information to guests and perform pre assignment of all rooms to guests as well as VIP evaluate all activities of guest services at end of shift.Determine and ensure compliance to all key control policies and...

Administer check in of all guests and maintain record of all special requests at time of arrival.Attend all phone calls and provide all appropriate information to guests and perform pre assignment of all rooms to guests as well as VIP evaluate all activities of guest services at end of shift.Determine and ensure compliance to all key control policies and...

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.Secure payment; activate/reissue room keys.Ensure rates match market codes, document exceptions. Verify/adjust billing for guests.Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages.Clear departures in...

Monitor all check in of guests and administer all complaints and requests and ensure effective resolution of same.Manage all special requests and monitor all guest special requests and provide wake up calls to all guests.Greet all customers on phone pleasantly and transfer call to appropriate department as required according to company standards.Perform all...

 Be the warm welcome that kicks off a memorable guest experience Acknowledge IHG Rewards Club members and returning guests, in person or on the phone Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay Handle cash and credit transactions Start every stay right by swiftly checking...

To greet and create an environment where the guests will be welcomed in an appropriate manner and provide orientation to the guests related to suites and cabins and direct them to their rooms by providing assistance in handling their luggage and ensuring that all their requests are duly satisfiedTo be able to resolve the questions put forth by the guests and...

The Guest Experience Specialist’s primary functions include:  Provide a signature guest experience through outstanding customer service and by advancing our Guest Experience Standards. Help guests by providing general information about the Botanical Garden, including orientation and wayfinding, exhibits, special programming, membership,...

Participate in the review of training materials used in Cabin Crew service training courses and assist in the production and amendment of any service-related training materials.Ensure that all related documented standard practices are in line with corporate policy, legal and service standards and in response to the changing needs of the business.Participate...

About the jobJob DescriptionWe are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As a Housekeeping Supervisor you are responsible to supervise the team of Housekeeping Attendants...

Position SummaryOur jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique.Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.They are empowered to move about their space and do what needs to...

Performing different types of massages, beauty treatments, and wellness therapies.Maintaining detailed records of massages, treatments, and therapies performed on each spa guest.Communicating with guests during massages to adjust massage techniques as required.Resolving guest complaints and reporting any accidents to the supervisor.Cleaning and sanitizing...

Laundry Supervisors are usually hired by hotels and are in charge for ensuring laundry service.Laundry Supervisors highlight duties such as ensuring high work standards, enforcing policies, monitoring laundry employees, collaborating with the linen room, and making sure all processed items are perfectly clean.Laundry Supervisors, essential skills for this...

Overall cleaning of the guestrooms to include, but not limited to: dusting, making beds, soiled linen removal from rooms, retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies, etc, as per Fairmont standards.Maintain proper usage of cleaning supplies and equipmentTake accurate room...

Perform general and routine maintenance services.Maintain the upkeep of premises neat and clean.Respond to customer inquiries and resolve.Display merchandise in a visually appealing manner.Assist and support selling staff in a store.Receive new merchandise from vendors.Maintain inventory controls of new merchandise.Provide excellent qualitative services to...

Schedule services for individuals and large groups using spa salon reservations software systemCall guests to confirm scheduled servicesAnswer questions about available servicesUpdate the reservations cancellations list throughout the day inform providers of last-minute changes and resolve scheduling issues as needed by working with supervisor managerCheck...

Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.Collect the guest’s payment using either credit/debits cards, cash or checking...