Guest Experience Supervisor

The Guest Experience Specialist’s primary functions include:  Provide a signature guest experience through outstanding customer service and by advancing our Guest Experience Standards. Help guests by providing general information about the Botanical Garden, including orientation and wayfinding, exhibits, special programming, membership,...

b Description Provide a warm welcome to the guests, and oversee VIP arrivals and departures.Keeps an updated record of the guests’ information in the system and handle complaints and concerns.Deal effectively with any guest comments and or / complaints taking full ownership of the situationTo assist the Front Desk, ensuring room changes and Accor Live...

Position SummaryOur jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique.Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.They are empowered to move about their space and do what needs to...

Administer and schedule staff for each shift and assist all guest services staff to resolve all customer issues effectively.Assist all guests with disabilities and resolve all informational and directional queries from guests, train staff in all guest services and handle all cash transaction efficiently.Supervise working of all cooks and housekeepers and...

To have a thorough knowledge of all the prices, dates, time, and description of the latest events, activities, and facilities that will be provided to the incoming guests and update the staff members on the sameTo plan the daily agenda that includes the duties that need to carried out by the front end staff members and to train the guest staff members on the...

Are you an excellent communicator with exceptional diplomatic skills, achievement oriented, and curious to broaden your professional perspective? Do you want to make a difference in our organization and contribute to building something new? If the answer is yes to all these questions, then we would like to hear from you.Role Overview:As a Consumer Experience...

 Be the warm welcome that kicks off a memorable guest experience Acknowledge IHG Rewards Club members and returning guests, in person or on the phone Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay Handle cash and credit transactions Start every stay right by swiftly checking...

A housekeeping supervisor is required to work in an evening-time gym with the following specifications: 1- At least 4 years of experience in the field of housekeeping supervision (sports clubs). 2- A high school certificate as a minimum. To apply, please send your CV to

Reviewing and approving all training materials used in service training courses as well as ensuring that best utilization of qualified instructors is being done.Determining changes and enhancements to current Cabin Crew service training curriculum.Ensuring all Cabin Crew are receiving the needed coaching on issues related to customer service protocols,...

Perhaps it is important for your job to have some necessary reusable options – creating an alternative to commerce, impacting society, setting standards of quality and coverage on what your uniform is, your personal appearance and your professional business contacts. Respect attention and quality, and develop positive and constructive professional...

A cleaning services supervisor is required for immediate work, provided that the applicant meets the following conditions: - Holds a valid driver's license. - Has experience in the field of supervising cleaning workers - The age should not exceed 35 years - Residents of Amman - Preferably those who received the COVID-19 vaccine For those interested,...

Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.Collect the guest’s payment using either credit/debits cards, cash or checking...

Reports any unusual customer interactions to supervisor promptly.Head responsibility to clean and maintain massage rooms, changing linens and refilling supplies etc.Provide comfortable plus relaxing spa experience to all guests ensuring extreme safety for guests.Provide body treatments and therapeutic massage services utilizing various modalities.

Performing different types of massages, beauty treatments, and wellness therapies.Maintaining detailed records of massages, treatments, and therapies performed on each spa guest.Communicating with guests during massages to adjust massage techniques as required.Resolving guest complaints and reporting any accidents to the supervisor.Cleaning and sanitizing...

Position SummaryOur Utility Cleaners play an important role in support of a number of vital hotel functions. At our hotels these associates may work across departments (e.g., kitchen, food and beverage, laundry) to support cleaning needs.Whether preparing fresh clean linen and spotless dining ware for guests to enjoy, operating and maintaining cleaning...

Ensure that guests sign in upon arrival and exit.Make guests aware of rules that must be adhered to.Remove trespassers or unwanted individuals from the property.Contact the relevant authorities if a crime is committed or an accident occurs.Report to supervisors on a regular basis.Record any suspicious activities to the supervisor.

Minimum 2 years of experienceProficiency in Amadeus and Galileo softwareAbility to work under pressurevery request should be dealt with in a timely manner with no backlog on bookings. must be versed with the description of rooms, facilities and on-going offers. monitors hotel inventory and arranges with the front desk for all special guest requests...

Overall cleaning of the guestrooms to include, but not limited to: dusting, making beds, soiled linen removal from rooms, retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies, etc, as per Fairmont standards.Maintain proper usage of cleaning supplies and equipmentTake accurate room...

Performs various administrative tasks assigned by the Concierge Manager and works directly with guests as a Concierge when volumes warrantAssist with team payroll, performance manage missed pushes, pay corrections, etcAssist with any plans or arrangements the guest intends to make during their stayExpedite the flow of work and materials within or between...

Inspect grooming and attire of staff, and rectify any deficiencies. Communicate with guests, other employees, and/or departments to ensure guest needs are met.Ensure staff is working together as a team. Monitor dining rooms for seating availability, service, safety, and well being of guests.Complete work orders for maintenance repairs. Complete scheduled...