Ticketing Supervisor

Handle customer requirements /cases professionally minimize customer waiting time.Support Travel Agents with seat confirmation and arrange VIP Bookings/ ticketing queries.Support staff and customers to resolve difficult issues /problems pertaining to Reservations and Ticketing, on a daily basis.Assist staff and customer to resolve difficult issues/ problems...

experience in managing tickets and meets SLAs.experience in leading a team of customer service engineersexperience in Microsoft SQLexperience in Windows server environmentexperience in computers networking networks fundamentals

Provide end user support and ensure that all ICT support requests and quires are logged in the helpdesk ticketing system and answered appropriately within the agreed service level of agreement (SLA), by taking the ownership of these requests, open, update and close them in the heldpesk ticketing system.Take ownership of users’ request/issues and be...

Provide end user support and ensure that all ICT support requests and quires are logged in the helpdesk ticketing system and answered appropriately within the agreed service level of agreement (SLA), by taking the ownership of these requests, open, update and close them in the heldpesk ticketing system.Take ownership of users’ requests/issues and be...

Support the UNICEF Tablets project, coordination with staff in the field and following up with their requests using the Tablets Mobile Management Portal with visits to the camps and close coordination between different partiesSupport Teams Education Project, training facilitators and children on best useAssisting with troubleshooting computer hardware and...

Provide top-level technical support, including problem resolution, change implementation,meeting/calls and one-on-one technical support within SLAs for clients.Ensure teams output meets quality and service level standards set by management andclients.Coordinate the daily activities of the operation engineers, set priorities for the team to ensuretask/tickets...

Servicing incoming reservation calls and emails from direct customers, Agents & RJ Agent offices worldwide for all RJ servicesDelivering service quality to the highest levelIssuing all passenger e-tickets and other customer documentation, to complete all customer bookings accurately.Maintain all operational aspects, which include no show actions, complaint...

Position SummaryResponsible for greeting the guest upon their arrival, assisting with the unloading of their items in a safe manner.Deliver Laundry and Clothing to guestrooms. Position requires excellent guest service skills and availability to work aflexible schedule. Respond promptly to requests from guests, Front Desk, or At Your Service requests. Monitor...

"JOB DESCRIPTIONPosition in the OrganizationType of function: OfficerJob title:HR & Admin OfficerDivision:HREmployee's first and last names XXX YYY Line Manager: MENAHR OPFunctional Link:Local Manager: MENAHR OPSalary scale level: 3AActivity rate: 60% Part TimeSupervisesLine management (direct): N/AFunctional link: N/ALocal link (if different from the line...