Customer Experience Manager

Description:Provide superior customer experience and create WOW moments when answering questions or requests from customers or the public. Typically answer incoming phone calls, and interact with customers by email, social media or live chat. Often handle orders processing, returns, process cash refunds, and help customers track orders. Responsibility:Work...

The Customer Experience team is the voice of our customers and the main driver of change. You’ll be working closely with customers and interacting with them on a daily basis. Your main job will include:Using all available resources to investigate, validate, and escalate root cause of support incidentsGenerating solutions to customer problems using your...

Support CX Leader implement voice of customer programs (solicited through surveys, focus groups, communities, etc.)Analyze unsolicited experience feedback from customers (by mining calls, web data, emails, etc.)Gather input from employees about customer experiences and opportunities for improvementAnalyze VOC feedback drawn across sources to identify...

Manage and expand Voice of Customer sources, flexibly utilize various tools to collect customer feedback before/after product and service use, and collect and analyze feedback on Aramex services through various channels in order to derive actionable insightsCreate a customer voice database to enhance understanding of the needs and expectations of different...

Perform the assigned duties as per the set policies and procedures in order to achieve the department goals.Perform the assigned duties as per the set policies and procedures in order to achieve the department goals.Handle and answer customer' inquiries, questions and requests regarding products, orders, and returns through all communication channels...

Design customer journey map.Act as a liaison with different stakeholders to identify and analyze journey gaps.Monitor end to end customer journey to enhance future -state experiences.Ensure availability of product and policy information.Analyze process turn-around times.Conduct customer surveys and trend studies to ensure high customer satisfaction.Improve...

Develop and manage client portfolios.Sustain business growth and profitability by maximizing value.Analyze customer data to improve customer experience.Hold product demonstrations for customers.Improve onboarding processes.Evaluate and improve tutorials and other communication infrastructure.Mediate between clients and the organization.Handle and resolve...

Experience: 10+ years of experience in technical sales, consultative or program delivery. Demonstrated capability in managing complex projects and support engagements required.Management: 5+ years of experience in people management required. Previous revenue management and forecasting experience preferred.Change: 7+ years of experience driving change...

Role Definition This role will be responsible for Managed Services PnL, Customer SLAs, Customer Satisfaction, Process Adherence and People Management across (Tech Experts, MIS Analysist, Shift Management). Contribute towards Company goals, constantly ensure improvement in the way of working and improve the outcome. Responsibility and Deliverables...

We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across all our product portfolio, from Ubuntu to open source infrastructure and applications. In order to provide the appropriate level of focus for each and every customer, CSMs are specialized in the following segments:Mass - SMEs or large businesses...

Develop a culture of customer service.Lead, inspire, and coach a team of Customer Support Agents (10-14 employees) to help them grow and deliver the best service in the industry.Monitor and drive the performance of the Customer Support scope (resolution time, customer satisfaction, NPS, etc).Ensure customer support business continuity (scheduling, planning,...

Setting KPIs and performance matrix for Contact Center agents at the shared services center.Monitor and enhance the overall CS & CC team performance.Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)Set KPI’s and conduct quarterly performance review.Identify and address customer needs and...

Effectively coach and lead a customer success executives team to consistently hit metrics and provide an amazing customer experienceDevelop customer satisfaction goals and coordinate with the team to meet them on a steady basis.Summarize and report department metrics and goals to determine the meeting of business executives.Implement effective customer care...

Delivering a comprehensive service to enquiring customersPossibly delegating certain customer enquiries to specific teamsManaging a large number of incoming calls and emailsManaging customers’ accountsKeeping a record of customer interaction and details of actions takenCommunicating with internal teams to discuss sales targetsGenerating sales leads,...

About the jobWho We Are And What We DoDeel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than three thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.Companies should be able...

7+ years of experience in customer service management or related roles within a supply chain or logistics environment.Strong knowledge of customer service operations, order management, and supply chain processes.Excellent communication and interpersonal skills.Strong analytical and problem-solving abilities, with a focus on continuous improvement.Strong...

About the jobWorking at Thoropass At Thoropass, we are on a mission to transform an industry that’s never been known for innovation, but we aren’t letting that stop us. We love collaborating to come up with new ways to solve problems that would stump other teams, and we have created a workplace where the best idea wins, and we bring out the best...

Be the face of unifonic when customers/partners experience issues or need something from the company.Investigate and troubleshoot the quality of service issues: networks, carriers, operators, API, bugs, etc.Liaise with internal teams or suppliers to escalate and solve issues.Deliver a great customer experience by ensuring the customer tickets are managed in...

Improving customer service experience, create engaged customers and facilitate organic growth.Supervise day-to-day operations in the customer service department.Taking ownership of customers issues and following problems through to resolution.Setting a clear mission and deploying strategies focused towards that mission.Develop service procedures, policies...

experience in managing tickets and meets SLAs.experience in leading a team of customer service engineersexperience in Microsoft SQLexperience in Windows server environmentexperience in computers networking networks fundamentals