Senior Customer Care Manager

Performing care management activities to ensure that patients move through the continuum of care efficiently and safelyAssessing and interpreting customer needs and requirementsReviews cases and analyzes clinical information in conjunction with Medical Directors to determine the appropriateness of hospitalizationPerforming Clinician to Physician interaction...

INSPIRE | EXHILARATE | DELIGHTFor over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion,...

INSPIRE | EXHILARATE | DELIGHTFor over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion,...

Following the Hybrid Customer Care Department Standards for Excellence.Ensure you deliver an outstanding shopping experience to every customer contact via any offered communication channel (walk in, phone, email, online chat)Identify ways to personalize the experience of every customer, whenever possible.Always deal with the most difficult customers in a...

Operate CARE feedback channels, including Whatsapp hotline, in line with CARE’s procedures and standards. This includes engaging directly with beneficiaries and other community members to receive complaints and provide notification of the outcome of complaints (where relevant).Accurately record and categorize feedback and complaints received through...

experience in managing tickets and meets SLAs.experience in leading a team of customer service engineersexperience in Microsoft SQLexperience in Windows server environmentexperience in computers networking networks fundamentals

"Job Title:  Regional Finance Coordinator Work Location:  Amman (with 30 to 50% travel required) Proposed Start Date: June 2024 Line Manager: Regional Program Coordinator   Position Summary The responsibility of the Regional Finance Coordinator (RFC) is to ensure the programme’s appropriate financial and grant management, both the donor contract...

"Job Title: Regional Finance CoordinatorWork Location: Amman (with 30 to 50% travel required)Proposed Start Date: June 2024Line Manager: Regional Program CoordinatorPosition SummaryThe responsibility of the Regional Finance Coordinator (RFC) is to ensure the programme's appropriate financial and grant management, both the donor contract management and...

Hire, supervise, and build the capacity of team members in relevant technical and management competencies.Coach, train, supervise and mentor direct-report staff, including communicating clear expectations, setting annual performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented periodical...

Effectively coach and lead a customer success executives team to consistently hit metrics and provide an amazing customer experienceDevelop customer satisfaction goals and coordinate with the team to meet them on a steady basis.Summarize and report department metrics and goals to determine the meeting of business executives.Implement effective customer care...

Call customers to explain products, offers and product packages ( through up selling & cross selling) to encourage purchases.Reach the company targets in terms of products selling and confirmation.Collaborate with the logistics team to ensure customer confirmation on the purchased products and maintain their data on the system.Answer customers' questions...

Hire, supervise, and build the capacity of team members in relevant technical and management competencies.Coach, train, supervise and mentor direct-report staff, including communicating clear expectations, setting annual performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented periodical...

• Conduct mapping of stakeholders to be addressed by the survey.• Prepare a list of 500 individuals derived from the mapping to be addressed by the survey.• In consultations and inputs from CARE in Jordan design a short questionnaire (around 10 minutes) to be shared with stakeholders previously identified and approved by CARE Jordan.•...

• Only male Jordanian Candidates to apply .• The Ideal Candidate should have minimum 7 years good Sales Ordering Experience , Logistics , Warehousing and Inventory Control preferably with F & B or Food Production environment.• Quality/Inspection & Control tasks familiarity are preferable• Age preferably 30 37• Good communication...

Manage and expand Voice of Customer sources, flexibly utilize various tools to collect customer feedback before/after product and service use, and collect and analyze feedback on Aramex services through various channels in order to derive actionable insightsCreate a customer voice database to enhance understanding of the needs and expectations of different...

• Answer calls and handle callers in a professional manner.• Telesales: Create lists of prospects' data (phone numbers, emails…..) and contact them by phone or email to promote company's services.• Update customers data into the company'sdatabase.• Schedule & record appointments• Properly use the email to contact...

• Constructing, installing and managing the marketing plan withappropriate collaboration from key stakeholders including SeniorManagement.• Manage to KPIs for sponsorships and partnerships to create revenuestreams and co-branding opportunities to franchisees.• Contributing and influencing the marketing strategies for new andexisting menus,...

Fluent English speaking & writingFluent in Spanish is a plusMust have a basic understanding of consumer debt.Debt Settlement or Financial Services Industry experience preferred.Preferred 1-2 years of prior experience in a high-volume call centerCandidates must be optimistic, empathetic and compassionateCommitted to providing a world-class service...

Support the implementation of HR standards along the HR cycle (Personnel Planning & Job Design, Recruitment, Onboarding, Learning & Development, Performance Management, Phase-out) of care professionals in alternative care and family strengthening programmes in SOS Children’s Villages Member Associations (focus on Middle East countries Egypt, Jordan,...

Develop and implement product strategies consistent with company visionCollect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end productsWork with senior management to create product plans and roadmapsLead product managers and coordinate cross-functional teamsProduce and review product requirements...