Human Resources Case Manager for MENA Region
2 weeks ago
Are you a seasoned professional in human resources management with a passion for delivering high-quality services in complex environments? Do you have excellent leadership skills, strong analytical abilities, and the ability to develop innovative solutions to challenging HR issues? If so, we invite you to join our team as a Human Resources Case Manager for the Middle East and North Africa (MENA) region.
About UNICEF
UNICEF is a global leader in child development and humanitarian work, working in over 190 countries to save children's lives, defend their rights, and help them reach their full potential. Our work focuses on early childhood development, education, health, water, sanitation, and hygiene, as well as emergency preparedness and response.
About the Role
This position will provide technical support and oversight to country offices across the MENA region, ensuring the implementation of targeted client support services in both development and humanitarian contexts. You will be responsible for advising on the resolution of human resources issues within the region, promoting equity, transparency, and consistency in the interpretation and implementation of policies and procedures.
Key Responsibilities
- Advise on the resolution of human resources issues within the MENA region offices, ensuring equitable and transparent solutions that protect both staff and UNICEF's interests.
- Triage employee relations casework to identify potential solutions that appropriately address different case types and actions using established guidelines.
- Keep abreast of, research, benchmark, and implement innovative cutting-edge practices in People Management and conflict resolution at regional and country office levels.
- Promote equity, transparency, and consistency in the interpretation, implementation, and administration of policies, procedures, and guidelines on all people and culture-related matters.
- Provide robust data analysis and reporting solutions based on regional business needs, highlighting key trends in employee relations to drive proactive solutions and minimize reactive work across the region.
- Contribute to the emergency portfolio of the region and support the regional People and Culture function to support country offices with preparedness, monitoring, and reporting of people-related action points and initiatives.
- Establish and coordinate partnerships that enhance information and knowledge sharing across emergency country offices to capture good practices and lessons learned.
- Contribute to effective knowledge management, information sharing, evaluations, and audits that enhance the effectiveness of Human Resources Management protocols and actions in humanitarian contexts.
Requirements
To be considered for this role, you must have an advanced university degree in human resource management, business management, international relations, psychology, or another related field. You should have eight years of professional experience in human resource management in an international organization and/or large corporation. Experience with UN and UNICEF policies and procedures related to staff benefits and entitlements, and informal and formal UN dispute resolution mechanisms and resources is highly desirable.
Salary
The estimated salary for this position is $65,000 - $90,000 per annum, depending on your qualifications and experience.
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