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Senior Technical Support Specialist

2 months ago

Amman, Amman, Jordan Jordan Business Systems - JBS Full time

{"h1": "Senior Technical Support Engineer", "p": "At Jordan Business Systems - JBS, we are seeking a highly skilled Senior Technical Support Engineer to join our team. As a Business Partner of IBM, Cisco, Diebold, and Lenovo, we have over 20 years of experience in the IT industry. With a strong financial backing and extensive industry exposure, we are dedicated to meeting the emerging demands of economies for development.", "ul": [{"li": "Supervise and lead the installation and configuration of products and solutions requested by clients as required;"}, {"li": "Attend to technical issues raised by partners and end users in a timely and efficient manner while ensuring proper prioritization of incoming cases;"}, {"li": "Support the team with specifications on the company solutions and services, technical details, troubleshooting issues and comparisons pertaining to competitive models;"}, {"li": "Provide in-depth root cause analysis of reported technical issues and recommend remedial actions to the direct manager;"}, {"li": "Establish and maintain strong relationships with partners and clients and ensure constant communication and support to vendors;"}, {"li": "Assist in the presentation of effective POC/demo to partner's/end users;"}, {"li": "Mentor and train technical support staff on technical and procedural matters;"}, {"li": "Develop skills and achieve professional certifications related to the job scope."}], "h2": "Additional Skills and Qualifications", "p": "Knowledge with IBM products and RedHat products is a plus.", "h3": "About Us", "p": "Jordan Business Systems - JBS is a leading IT company based in Amman, Jordan. We are part of MDS Holdings Group, the largest IT group in the Middle East, North Africa, and Eastern Europe.", "h3": "What We Offer", "p": "We offer a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package.", "h3": "How to Apply", "p": "If you are a motivated and experienced technical professional looking for a new challenge, please submit your application.", "h3": "Contact Us", "p": "For more information, please contact us at [insert contact information]."}