Technical Support Specialist
3 weeks ago
We are seeking a highly skilled Technical Support Engineer to join our team at Midis Group.
Key Responsibilities- Support the Sales Team: Collaborate with the sales team to provide equipment specifications, technical details, and comparisons for competitive models.
- Tender Specs and RFPs: Assist the direct manager in delivering tender specifications and request for proposals (RFPs) for assigned products.
- Technical Issue Resolution: Analyze technical issues based on defined support processes and procedures, and report actions accordingly.
- Partner and Customer Support: Provide timely and efficient support to partners and end-users, maintaining strong relationships and achieving full satisfaction on technical and RMA issues.
- Vendor Communication: Ensure constant and effective communication with assigned vendors to secure full support on technical issues related to product equipment/supplies.
- Presentation and Demonstration: Assist in presenting effective proof-of-concept (POC) and demonstrations to partners/end-users.
- Regulatory Compliance: Work in accordance with the rules and regulations communicated by vendors and Midis Group.
- Internal Department Collaboration: Maintain solid relationships with other internal departments.
Requirements
• Strong technical knowledge and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
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