Technical Support Specialist

2 months ago


Amman, Amman, Jordan Crossover Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Crossover. As a key member of our support team, you will be responsible for resolving complex customer problems that our AI bot is unable to help with.

Key Responsibilities
  • Take ownership of support incidents and use all available resources and knowledge to resolve them.
  • Consistently improve the quality of your work by internalizing the feedback and coaching you receive.
  • Collaborate with our team to develop and implement effective solutions to customer issues.
Requirements
  • Professional experience leveraging LLMs, such as ChatGPT, Gemini, Grok, or Claude, to automate manual tasks and boost productivity.
  • Enough coding experience to pass a basic coding test (i.e. bug fixes).
  • Availability to work any shift we assign you.
About Crossover

Crossover is a leading provider of software solutions for businesses. We are committed to delivering high-quality products and services that meet the evolving needs of our customers.



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