Technical Support Specialist
4 hours ago
At Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a Technical Support Engineer, you'll play a pivotal role in delivering an outstanding customer support experience.
Key Responsibilities:- Own, troubleshoot, and solve customer technical issues with precision and speed.
- Identify cases that require escalation and collaborate with relevant teams for resolution.
- Develop and maintain incident management requests, contributing to case deflection initiatives and automation efforts.
- Provide technical coaching, mentoring, and knowledge sharing to peers.
- Drive technical collaboration and engagement across teams and departments.
- A technical degree or equivalent practical experience in areas such as network security engineering, systems administration security, customer-facing support, or cloud administration.
- Experience with deploying, administering, and/or supporting Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), and Endpoint Protection Platform (EPP) endpoint security solutions.
- Or network security engineering or consulting, and/or systems administration security, including experience with endpoint security, server security, and threat analytics.
- Experience in Windows Server, Windows Client, Active Directory, and/or Azure Active Directory administration.
- Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments.
- Experience supporting large and complex geographically distributed enterprise environments with 1000+ users.
At Microsoft, we value respect, integrity, and accountability. We're committed to creating a culture of inclusion where everyone can thrive at work and beyond.
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