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Technical Support Specialist

2 months ago

Amman, Amman, Jordan LKD Full time
About the Job

LKD Technologies, a leading company in the Educational Technologies sector with 20 years of experience, is seeking a highly skilled Technical Support Specialist to fill a technical and support position in the company for various IT solutions and networking.

Key Responsibilities
  • Provide technical support and assistance to customers and internal teams.
  • Install, configure, and troubleshoot hardware and software products.
  • Develop and maintain knowledge of networking, installation, and product support.
  • Communicate effectively with customers and stakeholders in both English and Arabic languages.
  • Collaborate with cross-functional teams to resolve technical issues and improve processes.
Requirements
  • At least 4-6 years of experience in technical support, preferably in the Educational Technologies sector.
  • Strong knowledge and experience in networking, installation, and product support.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.