Technical Support Specialist

2 days ago


Amman, Amman, Jordan Crossover Full time
About the Role

We're seeking a skilled Technical Support Specialist to join our advanced technical support team. As a key member of our team, you'll be responsible for delivering exceptional customer experiences by resolving complex technical issues.

Key Responsibilities
  • Resolve customer problems that our AI bot is unable to assist with
  • Ask insightful questions to identify the root cause of customer issues
  • Develop solutions using product knowledge and our knowledge bases
  • Stay up-to-date with new products, features, and solutions (25% of your time)
What You'll Enjoy
  • No repetitive or simple tasks
  • Opportunities to learn and grow with our company
  • A dynamic and supportive team environment
Requirements
  • Professional experience with LLMs (e.g., ChatGPT, Gemini, Grok, or Claude)
  • Basic coding skills to pass a coding test
  • Availability to work any shift assigned
About Trilogy

Trilogy is a leading provider of software solutions, with hundreds of businesses running on our platform. We're committed to delivering exceptional customer experiences and empowering our team members to succeed.



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