Service Desk Specialist

•Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network and software management for the site and all users.•Provides immediate response to all customers who come to the Service Desk. Person...

Provide Service Operations support to external customers in accordance with the terms of the customer contract and SLAsTo ensure the correct functioning and maintenance of systems and products serviced by Service OperationsAct as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk...

Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and SLAsTo ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service OperationsWhen required act as the customer SPOC and co-ordinate the scheduling of intervention with...

Greet guests and provide them with superb customer service.Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.Answer all client questions and incoming calls.Redirect phone calls to the appropriate department and take down messages.Accept all letters and packages, and distribute them to...

Basic knowledge and understanding of Network protocols.Product and Service knowledge in one or several of the following areas at beginner level:Airport ServicesDesktop servicesNetwork ServicesCustomer specific services and solutions (for dedicated support)Exposure to ITIL and to IT and network components and principles

Product and Service knowledge in one or several of the following areas at beginner level:Airport ServicesDesktop servicesNetwork ServicesCustomer specific services and solutions (for dedicated support)Exposure to ITIL and to IT and network components and principlesDemonstrated maturity in handling complex customer issues and irritated customersExcellent...

Driven by key performance indicators, Field Service Specialist will complete target objectives related to preventative maintenance, instrument repair operations and influence competitor trades.Drive a KARL STORZ vehicle within a defined territory to; work with the account's Sterile Processing and Operating Room departments to inspect, repair (either...

• Handle all import requests in accordance with service standards and processes(Remote booking global procedure)• Deliver best in class customer service by fulfilling each customer’s needs while adhering to DHL policies• Respond to customer queries regarding information on prices, customs requirements shipping Queries etc, through...

About the jobThe Role We are looking for an In Country Specialist based in Amman, Jordan who will manage the strategic and operational delivery of knowledge management services within the broader remit of case management and related services.Toll is excited and proud to work on behalf of the Australian Department of Home Affairs to deliver services in...

Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on various matters...

Administer and schedule staff for each shift and assist all guest services staff to resolve all customer issues effectively.Assist all guests with disabilities and resolve all informational and directional queries from guests, train staff in all guest services and handle all cash transaction efficiently.Supervise working of all cooks and housekeepers and...

Dealing with incoming faults in a professional, courteous manner over the phone and via emailTaking ownership of faults and managing them in a logical and methodical mannerCorrectly logging incidents and faults, categorising and prioritising them in line with team proceduresConducting full and through diagnostics with end users to enable first point of...

Duty hours on-site are 12‐hours per day, 7 days a week, plus commute time, and are subject to local labor lawOn‐call 24x7, including weekends and holidaysProvide Tier I and II customer service support as part of a service desk team across multiple networks, facilities, and locations (in-person telephonically or electronically submitted via ticket...

About the jobThe ideal candidate is expected to play a pivotal role in providing technical support, troubleshooting hardware and software issues, and delivering top-notch customer service to ensure the seamless operation of the Information Technology (IT) systems. Responsibilities and Duties Handle IT help desk portal by assigning ticket assignment,...

Offer consistently professional, friendly, warm and engaging serviceGive a warm welcome and check in guests taking into account the established SOPsCheck out of departing guest in accordance with the established standardsSell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issuesResponsible for cash inventory, cashing...

Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service OperationsWhen required act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained...

Customer Service Specialist, Analytics Experience defining requirements and using data and metrics to generate business insights.Bachelor’s degree in Engineering, Mathematics, Statistics or similar quantitative discipline.2-3 years in relevant experience as Business Analyst, Data Scientist, Business Intelligence Engineer, Data Engineer, or...

We are looking for an organized, efficient sales support specialist to be responsible for assisting the sales department in gaining and keeping customers.The sales support specialist responsibilities include tracking sales leads, providing customer service, and managing customer accounts.

Project BackgroundThe Jordan Himaya project is a USAID-funded activity that aims to enhance access to and quality of essential services and protection for survivors of gender-based violence (GBV) in Jordan. The project has two outcomes: 1) survivor-centered institutional capacity improved, and 2) legislative frameworks for protecting survivors and responding...

Role DescriptionThis is a full-time on-site role located in Amman for a Business Specialist. The Business Specialist will be responsible for developing and implementing business plans, creating reports on key business metrics, analyzing data to identify trends and opportunities, providing excellent customer service and communication with stakeholders, and...