Service Desk Engineer
1 month ago
- Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and SLAs
- To ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
- When required act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA
- Ensure shortest possible restoral times possible initiating the timely escalations to specialized Resolver groups inside and outside SITA according to the customer contracts and SLAs and monitoring requirements
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Service Desk Administrator
1 month ago
Amman, Jordan Akima Holding Full time•Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network and software management for the site and all users.•Provides immediate response to all customers who come to the Service Desk. Person...
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Agent Service Desk
1 month ago
Amman, Jordan SITA Full timeProvide Service Operations support to external customers in accordance with the terms of the customer contract and SLAsTo ensure the correct functioning and maintenance of systems and products serviced by Service OperationsAct as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk...
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Service Desk Specialist
2 weeks ago
Amman, Jordan Crossover Full timeWhat You Will Be Doing Solving complex customer problems that our AI bot was unable to help them withAsking insightful questions that get to the root cause of the customer’s problemGenerating solutions using your product knowledge and our knowledge basesSpending 25% of your time learning about new products, features, & solutions What You Won’t Be...
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Service Desk Engineer
1 month ago
Amman, Jordan Specialized Technical Services Full timeDealing with incoming faults in a professional, courteous manner over the phone and via emailTaking ownership of faults and managing them in a logical and methodical mannerCorrectly logging incidents and faults, categorising and prioritising them in line with team proceduresConducting full and through diagnostics with end users to enable first point of...
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Front Desk Agent
1 month ago
Amman, Jordan AccorHotels Full timeGreet guests and provide them with superb customer service.Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.Answer all client questions and incoming calls.Redirect phone calls to the appropriate department and take down messages.Accept all letters and packages, and distribute them to...
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Agent Service Desk
1 week ago
Amman, Jordan SITA Full timeBasic knowledge and understanding of Network protocols.Product and Service knowledge in one or several of the following areas at beginner level:Airport ServicesDesktop servicesNetwork ServicesCustomer specific services and solutions (for dedicated support)Exposure to ITIL and to IT and network components and principles
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Agent Service Desk
1 week ago
Amman, Jordan SITA Full timeProduct and Service knowledge in one or several of the following areas at beginner level:Airport ServicesDesktop servicesNetwork ServicesCustomer specific services and solutions (for dedicated support)Exposure to ITIL and to IT and network components and principlesDemonstrated maturity in handling complex customer issues and irritated customersExcellent...
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Service Engineer
2 weeks ago
Amman, Jordan ABB Full timeABB Motion is a pioneering technology leader, driving innovation in motion industries. We keep the world turning, while saving energy every day. Our motors and drives are an integral part of everyone's lives, writing the future of smart motion. You will be working as a Service Engineer and will be the part of Motion Business Area for Service Division...
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Service Engineer
1 month ago
Amman, Jordan Mediproz Full timeProvide various strategies and tools in order to provide effective solutions to customer’s concerns.Respond to clients’ complaints.Evaluates and resolves problems of customersAssist in installing equipmentAnalyze, inspect, and review findings to determine the solution to the problem that the client demandWork alongside with sales engineersMonitor...
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Service Desk Coordinator
2 weeks ago
Amman, Jordan DHL Express Full time• Handle all import requests in accordance with service standards and processes(Remote booking global procedure)• Deliver best in class customer service by fulfilling each customer’s needs while adhering to DHL policies• Respond to customer queries regarding information on prices, customs requirements shipping Queries etc, through...
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Guest Service Supervisor
4 weeks ago
Amman, Jordan St. Regis Hotels & Resorts Full timeAdminister and schedule staff for each shift and assist all guest services staff to resolve all customer issues effectively.Assist all guests with disabilities and resolve all informational and directional queries from guests, train staff in all guest services and handle all cash transaction efficiently.Supervise working of all cooks and housekeepers and...
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Guest Services
1 month ago
Amman, Jordan The Ritz-Carlton Full timeGreeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on various matters...
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Service Advisor Engineer
5 days ago
Amman, Jordan Central Trade & Auto Co. Full timeAbout the jobJob Summary:Service Advisor Engineer is the first point of contact with customers and also acts as a representative of the service center. Key Responsibility Areas: Acts as an advisor / consultant, communicate effectively with customers (verbally & in writing) and provide applicable solutionsFollow company policies of receiving and delivering...
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mechanical engineer
1 week ago
Amman, Jordan Gulf Jobs Service Full timeassessing project requirementsmeasuring the performance of mechanical components, devices and enginesagreeing budgets, timescales and specifications with clients and managersmaintaining and modifying equipment to ensure that it is safe, reliable and efficientusing computer-aided design/modelling software
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Graduate Engineer
2 weeks ago
Amman, Jordan Crossover Full timeGraduate engineers will get hands-on experience:Working with a multidisciplinary team to execute major infrastructure projects.Working with both direct labour operations staff and our supply chain to deliver a range of projects and services.Site survey activities, preparation of tender documentation, contract award and management of contracts.Assist in the...
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Field Service Technician
4 weeks ago
Amman, Jordan Leidos Full timeDuty hours on-site are 12‐hours per day, 7 days a week, plus commute time, and are subject to local labor lawOn‐call 24x7, including weekends and holidaysProvide Tier I and II customer service support as part of a service desk team across multiple networks, facilities, and locations (in-person telephonically or electronically submitted via ticket...
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Information Technology Help Desk
1 month ago
Amman, Jordan Edgo Full timeAbout the jobThe ideal candidate is expected to play a pivotal role in providing technical support, troubleshooting hardware and software issues, and delivering top-notch customer service to ensure the seamless operation of the Information Technology (IT) systems. Responsibilities and Duties Handle IT help desk portal by assigning ticket assignment,...
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Senior Service Engineer
1 month ago
Amman, Jordan MAN Energy Solutions Full timeAbout the jobAbout usMAN Energy Solutions enables its customers to achieve sustainable value creation in the transition towards a carbon neutral future. Addressing tomorrow's challenges within the marine, energy and industrial sectors, we improve efficiency and performance at a systematic level. Leading the way in advanced engineering for more than 250...
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Guest Service Agent
1 month ago
Amman, Jordan Rotana Hotel Group Full timeOffer consistently professional, friendly, warm and engaging serviceGive a warm welcome and check in guests taking into account the established SOPsCheck out of departing guest in accordance with the established standardsSell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issuesResponsible for cash inventory, cashing...
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Service Engineer
4 weeks ago
Amman, Jordan Taawon for Laboratory & Scientific Supplies Full timeAbout the jobJob Summary: We are looking for an enthusiastic Service Engineer in Amman to perform all maintenance department plans to achieve the company’s objectives including the execution of programs for new Instrument requests and installation, regular maintenance, preventive and corrective maintenance activities along with follow-up and request...