Agent Service Desk
1 month ago
- Provide Service Operations support to external customers in accordance with the terms of the customer contract and SLAs
- To ensure the correct functioning and maintenance of systems and products serviced by Service Operations
- Act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA
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Service Desk Administrator
1 month ago
Amman, Jordan Akima Holding Full time•Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network and software management for the site and all users.•Provides immediate response to all customers who come to the Service Desk. Person...
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Agent-Front Desk-Lead
20 hours ago
Amman, Jordan Sheraton Hotels & Resorts Full timeDefining and implementing front desk objectives and procedures.Hiring and training staff and managing the shift schedules.Tending to guests' complaints and questions and providing exceptional customer service.Ensuring that the front desk and reception area is kept clean and organized.Maintaining front desk office supplies and equipment.Managing budgets,...
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Front Desk Agent
1 month ago
Amman, Jordan AccorHotels Full timeGreet guests and provide them with superb customer service.Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.Answer all client questions and incoming calls.Redirect phone calls to the appropriate department and take down messages.Accept all letters and packages, and distribute them to...
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Service Desk Engineer
1 month ago
Amman, Jordan SITA Full timeProvide Service Operations support to internal and external customers in accordance with the terms of the customer contract and SLAsTo ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service OperationsWhen required act as the customer SPOC and co-ordinate the scheduling of intervention with...
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Agent Service Desk
2 weeks ago
Amman, Jordan SITA Full timeBasic knowledge and understanding of Network protocols.Product and Service knowledge in one or several of the following areas at beginner level:Airport ServicesDesktop servicesNetwork ServicesCustomer specific services and solutions (for dedicated support)Exposure to ITIL and to IT and network components and principles
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Agent Service Desk
2 weeks ago
Amman, Jordan SITA Full timeProduct and Service knowledge in one or several of the following areas at beginner level:Airport ServicesDesktop servicesNetwork ServicesCustomer specific services and solutions (for dedicated support)Exposure to ITIL and to IT and network components and principlesDemonstrated maturity in handling complex customer issues and irritated customersExcellent...
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Customer service agent
1 month ago
Amman, Jordan Baconi Group Holding Full timeCustomer Service Agent at Ultra Maritime Services (UMS) Part of Baconi Group– Jordan office.We are looking for a sharp professional to manage customer queries.Key skills:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Ability to stay calm when customers are stressed or upset.Excellent communication and...
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Guest Service Agent
1 month ago
Amman, Jordan Rotana Hotel Group Full timeOffer consistently professional, friendly, warm and engaging serviceGive a warm welcome and check in guests taking into account the established SOPsCheck out of departing guest in accordance with the established standardsSell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issuesResponsible for cash inventory, cashing...
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Sales Agent
1 month ago
Amman, Jordan Insurance Sales agent Full timeRepresent the company at meetings to promote products.Sell products through.Advice clients, determine customers needs.Provide customer service.Report and follow up on claims.Cultivate relationships with clients.Resolve customer complaints regarding sales and services.
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Reservations Agent
4 weeks ago
Amman, Jordan Accor Full timeJob Description Consistently offer professional, friendly and engaging service.Book and enter room reservation requests using the Property Management System.Process reservations by mail, telephone, e-mail, fax or any OTA’s System.Process reservations from sales offices, other hotel departments and travel agents or company.Knowledge of available room...
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Service Desk Specialist
2 weeks ago
Amman, Jordan Crossover Full timeWhat You Will Be Doing Solving complex customer problems that our AI bot was unable to help them withAsking insightful questions that get to the root cause of the customer’s problemGenerating solutions using your product knowledge and our knowledge basesSpending 25% of your time learning about new products, features, & solutions What You Won’t Be...
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Call Center Agent
4 weeks ago
Amman, Jordan Royal Jordanian Airlines Full timeServicing incoming reservation calls and emails from direct customers, Agents & RJ Agent offices worldwide for all RJ servicesDelivering service quality to the highest levelIssuing all passenger e-tickets and other customer documentation, to complete all customer bookings accurately.Maintain all operational aspects, which include no show actions, complaint...
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Customer Service Agent
3 weeks ago
Amman, Jordan jeeny Full timeAbout Jeeny:Jeeny is a mobile application that eases daily commuting and transportation. By connecting you with your preferred mode of transportation, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all.We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Jeeny was established in...
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Guest Relations Supervisor
1 month ago
Amman, Jordan ALL - Accor Live Limitless Full timeb Description Provide a warm welcome to the guests, and oversee VIP arrivals and departures.Keeps an updated record of the guests’ information in the system and handle complaints and concerns.Deal effectively with any guest comments and or / complaints taking full ownership of the situationTo assist the Front Desk, ensuring room changes and Accor Live...
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Call center agent
1 month ago
Amman, Jordan Zoom Group Full timeA Call Center Agent customer service employee is required to work for an e-commerce company on Radio and TV Street Requirements: - She has computer knowledge - Knowledge of using email - Knowledge of using social media sites - Knowledge of using Microsoft Office - Residents of neighboring areas are preferred
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Reservations Agent
3 weeks ago
Amman, Jordan Accor Full timeCompany DescriptionFairmont Amman offers travelers and residents of Amman luxury accommodations in 317 spacious guest rooms and suites, including Fairmont Gold, the hotel’s exclusive hotel within a hotel. With a modern, beautiful architectural design and stunning interiors, we make use of the finest wood and marble, and our rooms and hotel interiors...
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Reservations Agent
1 month ago
Amman, Jordan ACCOR Hotels Full timeYour knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professionalAs a Reservations Agent effective and engaging communication is the key when speaking to fellow Colleagues and Guests Reporting to the Reservations Director responsibilities and essential job functions...
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Front Desk Agent
1 month ago
Amman, Jordan Rotana Full timePerform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates...
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Complex Reservations Agent
1 month ago
Amman, Jordan MARRIOTT International Full timeReservation Agent Responsibilities:Assisting and advising customers who may be choosing from a variety of travel options.Making reservations for customers based on their various requirements and budgetary allowances.Checking the availability of accommodation or transportation on the customers’ desired travel dates.Helping plan travel itineraries by...
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Service Desk Coordinator
3 weeks ago
Amman, Jordan DHL Express Full time• Handle all import requests in accordance with service standards and processes(Remote booking global procedure)• Deliver best in class customer service by fulfilling each customer’s needs while adhering to DHL policies• Respond to customer queries regarding information on prices, customs requirements shipping Queries etc, through...