Service Desk Administrator

Provide Service Operations support to external customers in accordance with the terms of the customer contract and SLAsTo ensure the correct functioning and maintenance of systems and products serviced by Service OperationsAct as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk...

Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and SLAsTo ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service OperationsWhen required act as the customer SPOC and co-ordinate the scheduling of intervention with...

Defining and implementing front desk objectives and procedures.Hiring and training staff and managing the shift schedules.Tending to guests' complaints and questions and providing exceptional customer service.Ensuring that the front desk and reception area is kept clean and organized.Maintaining front desk office supplies and equipment.Managing budgets,...

Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on various matters...

What You Will Be Doing Solving complex customer problems that our AI bot was unable to help them withAsking insightful questions that get to the root cause of the customer’s problemGenerating solutions using your product knowledge and our knowledge basesSpending 25% of your time learning about new products, features, & solutions What You Won’t Be...

Greet guests and provide them with superb customer service.Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.Answer all client questions and incoming calls.Redirect phone calls to the appropriate department and take down messages.Accept all letters and packages, and distribute them to...

Basic knowledge and understanding of Network protocols.Product and Service knowledge in one or several of the following areas at beginner level:Airport ServicesDesktop servicesNetwork ServicesCustomer specific services and solutions (for dedicated support)Exposure to ITIL and to IT and network components and principles

Product and Service knowledge in one or several of the following areas at beginner level:Airport ServicesDesktop servicesNetwork ServicesCustomer specific services and solutions (for dedicated support)Exposure to ITIL and to IT and network components and principlesDemonstrated maturity in handling complex customer issues and irritated customersExcellent...

Supporting multiple Microsoft Dynamics-GP environments, including Development, Test and ProductionAdminister hot fixes, service packs, tax updates, and version upgradesEvaluate and make recommendations for current environment configurations and business processesDevelop, implement and maintain queries, dashboards and reports.Be proficient with Customization...

• Handle all import requests in accordance with service standards and processes(Remote booking global procedure)• Deliver best in class customer service by fulfilling each customer’s needs while adhering to DHL policies• Respond to customer queries regarding information on prices, customs requirements shipping Queries etc, through...

- General reception duties including but not limited to incoming mail / phones, greeting visitors / courier services, office-related shipping support;- Booking hotel/travel- Purchase and maintain office supplies inventory and any equipment, as may be required;- Ensure office maintenance and implement / maintain administrative procedures and systems;- Serve...

Administer and schedule staff for each shift and assist all guest services staff to resolve all customer issues effectively.Assist all guests with disabilities and resolve all informational and directional queries from guests, train staff in all guest services and handle all cash transaction efficiently.Supervise working of all cooks and housekeepers and...

We are looking for Business Support Officers with 1+ years of experience in e-commerce or customer support. In this role, you shall provide a range of administrative and support services to facilitate business operations and service delivery such as desk research, replying & answering customer inquiries, filling out potential applications, and much more.

Dealing with incoming faults in a professional, courteous manner over the phone and via emailTaking ownership of faults and managing them in a logical and methodical mannerCorrectly logging incidents and faults, categorising and prioritising them in line with team proceduresConducting full and through diagnostics with end users to enable first point of...

About the jobCompany DescriptionMigrate is a leading business knowledge and networking company based in Amman, Jordan. We provide one-stop-shop outsourcing services to clients in the Middle East and North Africa region and other international markets. Our services include corporate services such as business support, financial services, corporate affairs,...

Job DescriptionDescription –>Within Inclusive Growth broad issues, poverty and inequality reduction is key to sustainable human development, as reiterated in the new UNDP Strategic Plan. Building resilient societies based on SME-led growth and social protection is central to UNDP's mandate to promote inclusive and sustainable development. UNDP works...

< Acting as a single point of contact between the warehouse operators and SNS support desk< Provide first-level internal support to the WMS super users and other operators:< Resolving day to day user issues (only reverting to customer support desk if requirement is outside normal operational issues)< Monitor all integration touch points between the different...

Duty hours on-site are 12‐hours per day, 7 days a week, plus commute time, and are subject to local labor lawOn‐call 24x7, including weekends and holidaysProvide Tier I and II customer service support as part of a service desk team across multiple networks, facilities, and locations (in-person telephonically or electronically submitted via ticket...

About the jobThe ideal candidate is expected to play a pivotal role in providing technical support, troubleshooting hardware and software issues, and delivering top-notch customer service to ensure the seamless operation of the Information Technology (IT) systems. Responsibilities and Duties Handle IT help desk portal by assigning ticket assignment,...

Offer consistently professional, friendly, warm and engaging serviceGive a warm welcome and check in guests taking into account the established SOPsCheck out of departing guest in accordance with the established standardsSell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issuesResponsible for cash inventory, cashing...