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Technical Support Specialist

5 months ago

Amman, Jordan Aumet Full time

Job Description

We are seeking a highly motivated and experienced Technical Support Specialist to join our team. As a Technical Support Specialist focused on ERP systems, you will be responsible for providing exceptional technical support to our clients, resolving issues, and ensuring a smooth experience with our ERP solutions. This role requires strong troubleshooting skills, excellent communication abilities, and a customer-centric approach.

Responsibilities

  • Provide technical support to clients using our ERP systems via email, phone, or ticketing system.
  • Diagnose and troubleshoot technical issues reported by clients, including but not limited to system errors, configuration problems, and data discrepancies.
  • Perform high-level debugging and analysis to identify root causes of issues and develop effective solutions.
  • Collaborate with cross-functional teams, including developers and implementation consultants, to resolve complex technical problems.
  • Document support cases, solutions, and best practices for knowledge sharing and future reference.
  • Follow up with clients to ensure that reported issues are resolved satisfactorily and provide ongoing support and assistance as needed.
  • Proactively identify opportunities to improve our products and services based on client feedback and support experiences.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2 years of experience in technical support, preferably in an ERP or enterprise software environment.
  • Strong knowledge of ERP systems, including configuration, customization, and integration.
  • Proficiency in troubleshooting and debugging complex technical issues.
  • Excellent communication skills, both written and verbal, with the ability to articulate technical concepts to non-technical audiences.
  • Exceptional customer service skills and a commitment to ensuring client satisfaction.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Experience with ticketing systems and support tools (e.g., JIRA, Zendesk) is a plus.
  • Certifications in relevant ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) are desirable but not required.

Benefits

  • Competitive salary and benefits package
  • Opportunities for professional development and growth
  • Dynamic and collaborative work environment